Dell Support Centre

Dell Support Centre

Personalised content based on your Service Tag and your system configuration

During installation, the Dell Support Centre will ask for your permission to collect your Service Tag and information about your system configuration (the hardware and software installed on your computer).

To make the Dell Support Centre experience more valuable to you, Dell uses your Service Tag and system configuration information to personalize the content and tools for your system. Aside from your Service Tag, none of the system configuration or use data can be used to identify you.

  • Your navigation of the Dell Support Centre suite of tools will be easy and intuitive.
  • Drivers and Download pages will offer solutions and updates that are specific to the hardware and software on your system.
  • Dell can send customised lists of diagnostics and error fixes directly to your system.
  • Dell can send you proactive technical support alerts that are relevant to your computer.
Customer privacy is of the utmost concern to Dell.

Dell will not collect any computer use information outside of the Dell support tools, such as Internet use or personal files. Moreover, we will not sell any information we collect in connection with the Dell support tools or otherwise disclose the information for commercial purposes. Dell’s Privacy Policy applies to information collected by Dell support tools. To see Dell’s Privacy Policy, click here.

You can use the Dell Support Centre without allowing Dell to collect your Service Tag and system configuration information, but you will not receive the benefits of shortcuts through the website to valuable information and tools for your system.

If you prefer personalised links and tools, you can change your usage information and Service Tag settings at any time by going to the User Settings section within the application.