Frequently Asked Questions:
Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone and chat. You can reach technical support at 0800-444-617.
Q. I need to speak with Customer Care regarding a system I’ve already purchased/own. What do I do?
A. Dell offers support via phone and e mail. You can reach Customer Care at 0800-941-121.
Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can call our Order Status Line at 0800-941-121.
Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, call Customer Service at 0800-941-121.
Q. I purchased a pre-installed version of Microsoft® Office. Will I receive an installation disc for this Office suite in case I need to re-install?
A. All versions of Microsoft Office offered by Dell do not include re-installation discs. Shall you need a copy of the installation disc, please visit http://www.office.com/backup to download a copy on your own. It is important to understand that pre-installed copies of Microsoft Office are OEM, and are available for single-license use only. You can view the limitations of OEM licensing at www.microsoft.com.
Q. Where can I find replacement parts for my Dell system?
A. Yes. They may be found on the Spare Parts Website or by calling 0800-941-121.
Q. Can I trade my old system in for a discount towards a new purchase?
A. Dell does not accept trade-ins for a discount towards new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system. For more information about the Dell Recycling Program, please visit www.dell.com/recycle
Q. I would like to know of type of payment I can use to pay for my purchase?
A. We offer a variety of convenient payment options for purchasing Dell products online. You refer to the Payment Option page for more information .
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