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Thanks for Choosing Live Chat

Thanks for Choosing Live Chat

Thank you for your interest in Dell Chat. Product Advisors are available from 9am to 6pm Monday to Friday. If you have reached our online chat site during a time that the site is closed, please check back during operating hours and we would be glad to assist you.

If you have received this message during operating hours, all product advisors are currently assisting other customers or our chat service is currently unavailable due to contingency situation. Please close this window and check back in a few minutes to see if an Advisor has become available.

If you should require immediate Sales Assistance during operating hours, please do call 080-2510-8001. Again, thank you for your interest in Dell Chat.

Pre Sale and Post Sale FAQ's:


Frequently Asked Questions:

Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. You can contact our technical support team and they will help you.

Q. I need to speak with Customer Care regarding a system I’ve already purchased/own. What do I do?
A. Dell offers support via phone and e mail. You can reach Customer Care at 1800-425-0088 / 080-2510-7901. You may also email Customer Care.

Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can call our Order Status Line at 1800-425-0088 / 080-2510-7901.

Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, please call Customer Service at 1800-425-0088 / 080-2510-7901 or email Customer Care.

Q. I purchased a pre-installed version of Microsoft®  Office. Will I receive an installation disc for this Office suite in case I need to re-install?
A. All versions of Microsoft Office offered by Dell include re-installation discs. It is important to understand that pre-installed copies of Microsoft Office are OEM, and are available for single-license use only. You can view the limitations of OEM licensing at www.microsoft.com.

Q. Where can I find replacement parts for my Dell system?
A. Yes. Please call 1800-425-0088 / 080-2510-7901 .

Q. Can I trade my old system in for a discount towards a new purchase?
A. Dell does not accept trade-ins for a discount towards new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system. For more information about the Dell Recycling Program, please click here

Q. I would like to know of type of payment I can use to pay for my purchase?
A. We offer a variety of convenient payment options for purchasing Dell products online. Please refer to the Payment Option page for more information .


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*IMPORTANT DELL DETAIL

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.co.in applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.


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