Frequently Asked Questions:
Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone. You can reach technical support at 0800-444-617.
Q. I need to speak with Customer Care regarding a system I’ve already purchased/own. What do I do?
A. Dell offers support via phone. You can reach Customer Care at 0800-941-121. You may also email Customer Care.
Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can check your Order status from the Online Order status tool.
Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, call Customer Service at 0800-941-121 or email Customer Care.
Q. Where can I find replacement parts for my Dell system?
A. Yes. They may be found on the Spare Parts Website or by calling 0800-941-121.
Q. If I live outside Australia, can I still purchase a Dell product?
A. Yes, but the Australia Dell site cannot ship to an overseas location. You will have to go to your specific country’s Dell website to purchase. This can be found by visiting www.dell.com and selecting your country in the menu box towards the bottom of the page.
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