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Dell Service Agreement

The Services set forth in the following Service Descriptions are provided pursuant to the terms and conditions of the applicable master agreement(s) below. The Customer Master Services Agreement is not intended to apply to consumer customers as defined in any consumer protection legislation.

Customer Master Services Agreement
(also known as Dell Professional Services Standard terms and conditions)

Support Services
ProSupport & Basic Hardware Support

Basic Hardware Support
Dell ProSupport for EndUser
Dell ProSupport for IT
Dell ProSupport Enterprise-Wide Contract

Support Service Options

Fast Dispatch Services
Remote Advisory Services
Proactive Maintenance
On-site Diagnosis
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On-site Service Delivery Manager
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Pay As You Need Services

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CompleteCover & CompleteCover Guard
Extended Battery Service
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System Track & Recovery

Custom Factory Integration

Hardware Customization - Custom Factory Integration (CFI) Service

Data Protection Options

Keep Your Hard Drive
Hard Drive Data Recovery
Certified Data Destruction

Installation Services
Click here to view Service Descriptions

Software and Peripheral Services Scope of Work

On-Site System Recertification
Axim Exchange Service
LCD TV Display Exchange Service
Networked Printer Exchange Service
Non-Networked Printer Exchange Service
Projector Exchange Service
Projector Installation Service
Basic Installation of Standalone LCD TV
Basic PC Installation with LCD TV
Ultrasharp Premium Panel Limted Guarantee

Miscellaneous

Dell EqualLogic Service Partnership Agreement

Legacy Support Services (subject to limited availability)
Click here to view Service Descriptions


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DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

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