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Dell Services

Dell Services

Dell Services

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Extend Your Warranty
Dell Service Agreement

Re-Certified

DellTM  System Recertification Service*

This service is required for customers who require an extension/upgrade of the out-of-warranty Dell system, and includes a physical review and physically checking on the products installed and run the DELL diagnostic tools.

The Dell Service Provider will contact the customer to schedule the System Recertification services after being notified by Dell.

Dell Service Provider will conduct the following System Recertification activities:

  • Verify product's Service Tag (serial number)
  • Check the condition of the product.
  • Verify all peripherals (keyboard, monitor, mouse, etc.) able to function without any problems.
  • Run complete diagnostics on internal components.
  • If the system exhibits any failures, note down the result in service report.

It is the customer's responsibility to be present during the audit and have information regarding product installed.

System Recertification conditions

  • System Recertification services* are not offered on Non-Dell systems.
  • This service does not include installation of products, software application or troubleshooting.
  • This service will be provided during the hours of 9:00am to 5:00pm, Monday through Friday, excluding public holidays.
  • Customer is responsible for all aspects of software security.
  • Installation or configuration of network management station or stations is not included in this scope of work.

System Recertification Services* are available within the portfolio of Dell Extended Installation service (chargeable basis) with the system sale (POS) or after the system sale (APOS) in selected* Asia Pacific Direct countries.

Dell System Recertification Services Charges
DellTM Products DimensionTM InspironTM LatitudeTM OptiPlexTM Dell PrecisionTM 
Recertification Fee RM 121/UnitRM 121/UnitRM 121/UnitRM 121/UnitRM 121/Unit

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DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2011 Dell Inc. All rights reserved.

* IMPORTANT DELL DETAILS:

**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.my

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

COPYRIGHT: © 2014 Dell Inc. All rights reserved.

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