Solution Station

Solution Station

Dell Services

Product Services
Solution Station
Installation Services
Custom Integration
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Why Dell Services

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Solution Station

OnCall assistance

One year OnCall assistance only at RM62**
  • Our qualified Service Agents can provide you with telephone help and advice everyday 24/7. They can also use our secure remote take-over tool (where necessary) to fix your problem on-screen, right in front of you.
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Onsite* assistance:
  • If you'd prefer one of our experienced Solution StationTechnicians to visit your home, we can usually make it the day after your call.
  • Upon arrival, our OnSite* Technicians will clearly identify themselves with photo ID. While the Technician is at your home, he or she can also resolve any other PC-based problems that you may have - for a small incremental charge.

Installation Services
Home wireless network installation - RM160**
  • Set-up and configure a new wireless network.
  • Install and connect up to three network-ready devices.
  • Make sure the wireless network is fully operational.
  • Give you a short demo on how to use your new network.
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Software and Peripheral Installation - RM198**
  • Install and connect up to six new peripherals or two new software titles.
  • Ensure the installed items work correctly.
  • Give you a short demo on how to use your new product(s).
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Operating System support services

Re-install your Operating System [Basic] - RM160 **:
  • Gets your system as close as possible to the state it was in when it left the factory.
  • Re-install your Operating System.
  • Solve any operating faults and issues.
  • Give you a short demo to prove everything works as it should.
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Re-install your Operating System [Premium] - RM198**:
  • Gets your system as close as possible to the last known well-working state.
  • Back up your data before re-install.
  • Re-install your Operating System.
  • Reconnect you to the Internet and set up any peripherals.
  • Solve any operating faults and issues.
  • Format settings to preferred state.
  • Give you a short demo to prove everything works as it should.
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Diagnosis Services

Home assistance and PC optimisation [price excludes parts] - RM160**:
  • Check PC and attached peripherals for hardware, software and Operating System problems.
  • Perform a thorough diagnosis and propose how to fix the issue(s).
  • Fix it there and then if we can (determined by the Technician) or if we can't, make a specific recommendation to you on next steps.
  • Optimise your PC by remove any unwanted files, such as viruses and spyware.
  • Clean up the PC's registry and hard drive.
  • Optimise the Operating System settings.
  • Establish the correct security settings.
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Customisation Services
PC Virus Removal with System Optimisation - RM198**
  • Remove viruses, spyware and any unneeded files slowing down your computer.
  • Optimise the Operating System settings
  • Establish the correct security settings
More Information

Solution Station

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* IMPORTANT DELL DETAILS:

Each customer is entitled to a maximum purchase of 2 units of Inspiron, Studio & XPS desktops/laptops as well as monitors, printers, projectors and electronic & accessories within the promotion period stated above.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

©2010 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Phenom, AMD Turion, Radeon, and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other names are for informational purposes only and may be trademarks of their respective owners.

DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions, see http://www.dell.com.my OR on request

COPYRIGHT: © 2013 Dell Inc. All rights reserved.

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