Dell Services

Value Night & Weekend Service
Night & Weekend is an enhanced service from Consumer In-Home Ltd Hardware Service^* Response Service designed to meet Home and small business users' specific requirements by providing extended on-site hours which are outside the normal business hours including Saturday and Sunday . If after phone-based troubleshooting, it is determined that a customers' computer needs a part replaced, customers no longer have to wait for a technician to show up at their home during business hours.

Why Night & Weekend Service?
It is a flexible and convenient service that provides additional on-site coverage hours - allowing you to choose a more convenient window of time (after normal business hours) to fix/repair your Dell^TM  Dimension^TM , Vostro^TM , XPS^TM  or Inspiron^TM  system. Night & Weekend Service helps to further reduce your system down time.

Night & Weekend on-site hours:

How to get support with Value Night & Weekend Service
Service	On-site Hour	Cut off time for NBD & Night service	Cut off time for Weekend service	Call log after cut off time
Next Business Day	Mon-Fri :9am-5pm	Mon-Fri, before 5pm	NA	Call logged after 5pm on Friday will be considered logged as a Monday call, and on-site service will be attended on Tuesday.
Value Night & Weekend	Mon-Fri: 8am-9pm, Sat-Sun: 9am-5pm	Mon-Fri, before 5pm	Thurs, before 5pm	Call logged after 5pm on Thursday will be considered logged as a Friday call, and on-site service will be attended on Monday.

Night Weekday On-site Service Support Process
If you require on-site service on a weekday (after working hours) upon completion of the phone-based troubleshooting, you must log a system fault call with a Dell technician from Monday to Friday before 5pm ; the on-site technician will be dispatched to your location usually by the next business day before 9pm (subject to part availability).

Weekend On-site Service Support Process
If you request for a Weekend on-site service, you must log the system fault call with a Dell technician at the latest by Thursday between 9am - 5pm . In this case, the on-site technician will be dispatched to your location (at your convenience) on Saturday or Sunday before 5pm. A call that is logged after 5pm on Thursday will be considered logged as a Friday's call. Therefore, the on-site technician will attend on the next business day which will be the following Monday.

Value Nights & Weekends On-site Service availability:
Completion of telephone-base troubleshooting		On-site Service required on Monday to Friday (day or night)	On-site Service required on Weekend
Monday	before 5pm	Tuesday, same week	Saturday or Sunday, same week
	after 5pm	Wednesday, same week	Saturday or Sunday, same week
Tuesday	before 5pm	Wednesday, same week	Saturday or Sunday, same week
	after 5pm	Thursday, same week	Saturday or Sunday, same week
Wednesday	before 5pm	Thursday, same week	Saturday or Sunday, same week
	after 5pm	Friday, same week	Saturday or Sunday, same week
Thursday	before 5pm	Friday, same week	Saturday or Sunday, same week
	after 5pm	Monday, next week	Saturday or Sunday, next week
Friday	before 5pm	Monday, next week	Saturday or Sunday, next week
	after 5pm	Tuesday, next week	Saturday or Sunday, next week
Saturday	before 4pm	Tuesday, next week	Saturday or Sunday, next week
	after 4pm	Tuesday, next week	Saturday or Sunday, next week

For more details, please read the Night & Weekend Service Agreement .