Dell Services

Dell Services

Dell Services

Additional Dell Services

Night & Weekend Service

PLUS Night & Weekend Service
PLUS Night & Weekend is an enhanced service from Consumer In-Home Ltd Hardware Service* Response Service designed to meet Home or small business users' specific requirements by providing extended on-site* hours outside of normal business hours including Saturday and Sunday. If after phone-based troubleshooting, it is determined that a customers' computer needs a part replaced, customers no longer have to wait for a technician to show up at their home during working hours.

Why PLUS Night & Weekend Service?
It is a flexible and convenient service that provides additional on-site* coverage hours - allowing you to choose a more convenient window of time (after normal business hours) to fix/repair your DellTM  DimensionTM , VostroTM , XPSTM  or InspironTM  system. Night & Weekend Service helps to further reduce your system down time.

Night & Weekend on-site* hours:

Monday - Friday from 8.00am to 9.00pm
Saturday - Sunday from 9.00am to 5.00pm

How to get support with your PLUS Night & Weekend Service
Service On-site Hour Cut off time for NBD & Night service Cut off time for Weekend service Call log after cut off time
Next Business DayMon-Fri :9am-5pmMon-Fri, before 5pmNACall logged after 5pm on Friday will be considered logged as a Monday call, and on-site* service will be attended on Tuesday.
PLUS Night & WeekendMon-Fri: 8am-9pm,
Sat-Sun: 9am-5pm
Mon-Fri, before 5pmSat, before 4pmCall logged after 4pm on Saturday will be considered logged as a Monday call, and on-site* service will be attended on Tuesday.

Night Weekday On-site* Service Support Process
If you require on-site* service on a weekday (after working hours) upon completion of the phone-based troubleshooting, you must log a system fault call with a Dell technician from Monday to Friday before 5pm ; the on-site technician will be dispatched to your location usually by the next business day before 9pm (subject to parts availability).

Weekend On-site* Service Support Process
If you request for a Weekend on-site* service, you must log the system fault call with a Dell technician at the latest by Saturday before 4pm , the on-site technician will then be dispatched to your location (at your convenience) on Sunday before 5pm. A call that is logged after 4pm on Saturday will be considered logged as the following Monday's call. Therefore, the on-site technician will be attended to you on next business day which is Tuesday.

Plus Nights & Weekends On-site* Service availability:
Completion of telephone-base troubleshooting On-site* Service required on Monday to Friday (day or night) On-site* Service required on Weekend
Mondaybefore 5pmTuesday, same weekSaturday or Sunday, same week
after 5pmWednesday, same weekSaturday or Sunday, same week
Tuesdaybefore 5pmWednesday, same weekSaturday or Sunday, same week
after 5pmThursday, same weekSaturday or Sunday, same week
Wednesdaybefore 5pmThursday, same weekSaturday or Sunday, same week
after 5pmFriday, same weekSaturday or Sunday, same week
Thursdaybefore 5pmFriday, same weekSaturday or Sunday, same week
after 5pmMonday, next weekSaturday or Sunday, same week
Fridaybefore 5pmMonday, next weekSaturday or Sunday, same week
after 5pmTuesday, next weekSunday, same week
Saturdaybefore 4pmTuesday, next weekSunday, same week
after 4pmTuesday, next weekSaturday or Sunday, next week

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DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell, the Dell logo, Dimension and Inspiron are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2005 Dell Inc. All rights reserved.

* IMPORTANT DELL DETAILS:

Each customer is entitled to a maximum purchase of 2 units of Inspiron, Studio & XPS desktops/laptops as well as monitors, printers, projectors and electronic & accessories within the promotion period stated above.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

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©2010 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Phenom, AMD Turion, Radeon, and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other names are for informational purposes only and may be trademarks of their respective owners.

DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions, see http://www.dell.com.my OR on request

COPYRIGHT: © 2013 Dell Inc. All rights reserved.

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