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Value Night & Weekend Service Night & Weekend is an enhanced service from Consumer In-Home Ltd Hardware Service* Response Service designed to meet Home and small business users' specific requirements by providing extended on-site hours which are outside the normal business hours including Saturday and Sunday . If after phone-based troubleshooting, it is determined that a customers' computer needs a part replaced, customers no longer have to wait for a technician to show up at their home during business hours.
Why Night & Weekend Service? It is a flexible and convenient service that provides additional on-site coverage hours - allowing you to choose a more convenient window of time (after normal business hours) to fix/repair your DellTM DimensionTM , VostroTM , XPSTM or InspironTM system. Night & Weekend Service helps to further reduce your system down time.
Night & Weekend on-site hours:
Monday - Friday from 8.00am to 9.00pm Saturday - Sunday from 9.00am to 5.00pm
| How to get support with Value Night & Weekend Service |  | | Service | On-site Hour | Cut off time for NBD & Night service | Cut off time for Weekend service | Call log after cut off time |  | | Next Business Day | Mon-Fri :9am-5pm | Mon-Fri, before 5pm | NA | Call logged after 5pm on Friday will be considered logged as a Monday call, and on-site service will be attended on Tuesday. | | Value Night & Weekend | Mon-Fri: 8am-9pm, Sat-Sun: 9am-5pm | Mon-Fri, before 5pm | Thurs, before 5pm | Call logged after 5pm on Thursday will be considered logged as a Friday call, and on-site service will be attended on Monday. | Night Weekday On-site Service Support Process If you require on-site service on a weekday (after working hours) upon completion of the phone-based troubleshooting, you must log a system fault call with a Dell technician from Monday to Friday before 5pm ; the on-site technician will be dispatched to your location usually by the next business day before 9pm (subject to part availability).
Weekend On-site Service Support Process If you request for a Weekend on-site service, you must log the system fault call with a Dell technician at the latest by Thursday between 9am - 5pm . In this case, the on-site technician will be dispatched to your location (at your convenience) on Saturday or Sunday before 5pm. A call that is logged after 5pm on Thursday will be considered logged as a Friday's call. Therefore, the on-site technician will attend on the next business day which will be the following Monday.
| Value Nights & Weekends On-site Service availability: |  | | Completion of telephone-base troubleshooting | | On-site Service required on Monday to Friday (day or night) | On-site Service required on Weekend |  | | Monday | before 5pm | Tuesday, same week | Saturday or Sunday, same week | | after 5pm | Wednesday, same week | Saturday or Sunday, same week | | Tuesday | before 5pm | Wednesday, same week | Saturday or Sunday, same week | | after 5pm | Thursday, same week | Saturday or Sunday, same week | | Wednesday | before 5pm | Thursday, same week | Saturday or Sunday, same week | | after 5pm | Friday, same week | Saturday or Sunday, same week | | Thursday | before 5pm | Friday, same week | Saturday or Sunday, same week | | after 5pm | Monday, next week | Saturday or Sunday, next week | | Friday | before 5pm | Monday, next week | Saturday or Sunday, next week | | after 5pm | Tuesday, next week | Saturday or Sunday, next week | | Saturday | before 4pm | Tuesday, next week | Saturday or Sunday, next week | | after 4pm | Tuesday, next week | Saturday or Sunday, next week | For more details, please read the Night & Weekend Service Agreement .
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