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International Service Program

The Dell International Service Program* provides service and support for your Dell portable computer while you are traveling with it outside of the country in which you purchased your computer.

How The Program Works

  • On both Latitude and Inspiron products, the Dell International Service Program is available when 3 years of Next Business Day (NBD) On-site service* is purchased.
  • When a customer travels outside of their home country and experiences a problem, they can request international service in any country that supports their particular line of notebook. Below is a complete listing of countries covered by Latitude and Inspiron products.

Requesting Service

There are three methods for engaging technical support when traveling internationally:
  • Customers may call the call center of the country they are currently in.
  • Customers may call the call center of their home region from abroad.
  • Customers may call the International Queue. Phone number is 512-728-7407 (toll call). If in the US or Canada, the toll free number is 800-822-8965.
The call center that the customer contacts will perform problem diagnosis.

If repair is needed, the phone technician will arrange for service by contacting the Dell call center in the country where the customer is located. A dispatcher will contact the customer and arrange for service.

The following table lists the countries where international service is available on most Dell notebook models. Service will generally be available in most major metropolitan locations. For information on available service levels in specific countries, contact a Dell sales representative.

AmericasAsia-PacificEurope
AnguilaAustraliaAustria
AntiguaBruneiBelgium
Antigua & BarbudaChinaChannel Islands
Argentina*Hong KongCzech Republic
ArubaIndiaDenmark
BahamasJapanEngland (UK)
BarbadosKorea*Finland
BelizeMacauFrance
BermudaMalaysiaGermany
Brazil*New ZealandGibraltar (UK)
BoliviaSingaporeGuernsey UK)
British Virgin IslandsSouth Korea*Ireland
CanadaTaiwan*Isle Of Man (UK)
Cayman IslandsThailand*Italy
ChileJersey (UK)
ColombiaLiechtenstein
Costa RicaLuxembourg
Curacao (Netherlands Antilles)Monaco
DominicaNetherlands
Dominican RepublicNorway
EcuadorPoland
El SalvadorPortugal
GrenadaScotland (UK)
GuadeloupeSlovakia
GuatemalaSouth Africa
GuyanaSpain
HaitiSweden
HondurasSwitzerland
JamaicaUnited Kingdom
MexicoWales (UK)
Nicaragua
Panama
Paraguay
Peru
Puerto RIco
Saint John
Saint Kitts & Nevis
Saint Lucia
Saint Martin
Saint Vincent & The Grenadines
Trinidad & Tobago
Turks & Caicos Islands
United States
Uruguay
Venezuela
* Latitude only

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DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2011 Dell Inc. All rights reserved.

* IMPORTANT DELL DETAILS:

**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.my

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

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