Is your service guaranteed?
Yes. We offer a No Fix No Fee Guarantee - which means if we can't deliver a solution, you pay nothing. We also guarantee our onsite work for 30 days and our remote and phone support for 5 days. Just let us know of any problems during this time and we'll work with you to sort them out free of charge. For more information, please review gizmo's full terms and conditions .
Do you charge more for night and weekend support?
No. We are open weekdays, weekends and evenings. We offer flat rates regardless of when you need help, a fast response, specific appointment times, expert help and a unique No Fix No Fee Guarantee!
What services do you provide?
For a list of the services available to Dell customers, Click here. If the services you are after are not listed, but it's something that involves a computer, chances are we can help. Just call us on 1 300 858 456 and we can chat about what you need. Although we don't support Mac hardware and software problems, we can network Mac computers.
Are there services you don't offer?
For the moment we don't offer support for Macs (except for networking), businesses with over 5 computers or older versions of Microsoft Windows (apart from upgrades to XP). We apologise if this inconveniences you, but stay tuned because we're working on it! Also, gizmotechs aren't equipped to carry out electrical work, do extensive cabling or affix gadgets to walls. For this sort of work we recommend asking your local tradesperson.
What if I really don't know what the problem is?
The You Tell Me gizmopack may be the best place to start. We come to you, review your system and recommend the best service for you. If you decide to go ahead while we're there, we'll deduct the cost of the original review from your bill - so you only pay for the exact service you need!
Do you provide services in my area?
Enter your postcode into our postcode checker to find out if gizmo’s on-site services are available in your area. If we don’t service you area with our on-site services, we may be able to help you using our range of remote services so give us a call on 1 300 858 456 .
What do your fixed rate prices include?
Prices cover labour only (i.e. they do not include hardware or software) and prices are fixed regardless of how long we spend. We also offer a No Fix No Fee Guarantee so you only pay if we can solve your issue.
Do you offer computer training?
While we don't offer formal training courses, we do have our handy Show Me gizmopack that is a package designed to help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you'd love to be able to do, and we'll come to your place and show you how.
How much do your services cost?
Whether you need a gizmotech to come to your place or a quick fix over the phone, gizmo makes it fast, simple and cost-effective with flat rates and a No Fix No Fee guarantee . Click here to view our services and their prices.
What if I need you to do more than one service?
If you need extra services while we're at your place, simply pay for one and get any other services you like (of equal or lower value) for 50% off! This discount only applies to services performed on the same day.
How do I pay?
If you purchase a gizmo service through the Dell online store, you will be billed directly by Dell.
If you call us to buy a service, for convenience, speed and security, we take most major credit cards. When you call to book we will ask for your credit card details. Once the service is complete, we will process the payment and email you an invoice. There is no charge for the initial phone assessment of your requirements.
What can I expect of the gizmotech who comes to my home?
Your gizmotech will arrive in uniform and identify themselves as a member of the gizmo team. They will start by running through a few questions to work out the best approach to your solution, before confirming the quoted price for the work and ask you to agree to the solution. You'll find our gizmotechs friendly, professional and polite.
What do I need to know before I have a gizmotech visit my home?
An adult (18 years or older) needs to be around the whole time that your gizmotech is at work. We'll need access to your gear and a safe place to work. We'll also need you there to answer any questions about your solution.
What about protecting the data on my PC?
Doing any kind of technical work on a computer involves some risk of losing data. Because there is no way to 100% guarantee data protection, we strongly recommend that you back up all your information before we arrive. We also offer a full back up service if you need a hand. We also ask you to sign a disclaimer about data before we can start work.
gizmo’s TERMS AND CONDITIONS : Services will be subject to gizmo’s terms and conditions which are available at http://www.gizmo.com.au/legal.html