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The new DellTM Enterprise Command Center demonstrates Dell's
commitment to deliver an exceptional Customer Experience
Dell's Enterprise Command Center (ECC) meets your critical IT needs with prompt and
comprehensive resolutions that solve your complex problems. Based on the crisis
management best practices of crisis centers, the ECC uses industry-leading, real-time
technologies to speed problem resolution, efficiently route spare parts and direct
expert technicians to your site. Even during a natural disaster, the experts in the
ECC have the tools to do what is necessary to get your critical systems up and running,
and keep them operational. Key features include:
- Improved visibility of dispatches
- Help reduce response times during critical situations and outages
- Increased availability of information to better manage and overcome system downtime situations
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The Enterprise Command Center tools include:
- Live information feeds that proactively identify national problems that might cause customer service delays
- Mapping programs that can be used during a natural disaster, power outage or virus attack to efficiently mobilize and route emergency resources
- Real-time tracking for the management of incidents, technicians and service parts
- Critical situation procedures for analyzing and recommending solutions during major crises
- Critical management teams which include Dell experts and experts from Microsoft® , Oracle® , VERITAS® and EMC
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