Enterprise Command Center

The new Dell^TM  Enterprise Command Center demonstrates Dell's commitment to deliver an exceptional Customer Experience

Dell's Enterprise Command Center (ECC) meets your critical IT needs with prompt and comprehensive resolutions that solve your complex problems. Based on the crisis management best practices of crisis centers, the ECC uses industry-leading, real-time technologies to speed problem resolution, efficiently route spare parts and direct expert technicians to your site. Even during a natural disaster, the experts in the ECC have the tools to do what is necessary to get your critical systems up and running, and keep them operational. Key enhances include:

Improved visibility of dispatches Reduced in response time during critical situations and outages Increased availability of information to better manage and overcome system downtime situations

The Enterprise Command Center tools include:

Live information feeds  that proactively identify national problems that might cause customer service delays Mapping programs  that can be used during a natural disaster, power outage or virus attack to efficiently mobilize and route emergency resources Real-time tracking  for the management of incidents, technicians and service parts Critical situation procedures  for analyzing and recommending solutions during major crises Critical management teams  which include Dell experts and experts from Microsoft® , Oracle® , VERITAS®  and EMC