You understand the challenges of providing consistent IT support as your organization scales. Demand for general IT jobs such as new system setup or patch management can be unpredictable - and your staffing doesn't always allow for these unexpected surges in workload.
EasyAssist* meets you in the middle. We can help smooth the ups and downs of real time demand for general desktop, notebook and server assistance, while helping you maximize your current technology. With just one phone call, you can quickly access skilled resources from Dell when required.
On-Demand Assistance EasyAssist offers flexible, Specialised onsite configuration and installation assistance built around your specific needs. It allows you to pre-purchase subscription hours that can be used across our comprehensive range of EasyAssist services.
Here are some of the more popular EasyAssist services that can help you make the most of your IT environment:
- Installs, Moves, Adds and Changes (IMACs) for servers, desktops, notebooks, printers, scanners, fax
- Firmware updates to current revision in order to fix problems and improve product capabilities
- Installation of patches and service packs to improve product capabilities
- Installation and updates of security software and virus definition files to recognise new viruses
- Troubleshooting customer equipment onsite in order to identify the source of the problem
- Assist customer with hardware and software audits to provide better understanding of their assets for licensing, legal, technological and financial reasons
- Configure desktop operating systems to customer requirements
- Network set up for Wired or Wireless LANs
- Regular testing of backup and restore mechanism
- Installation and configuration of common network operating systems
- Troubleshooting and expanding customer networks
- Installation of common software packages for the general public (eg. Microsoft Office)
- Internet share / broadband set up
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EasyAssist gives you the power to maximise the value and performance of your technology while helping minimize expense and inconvenience. To give you more budget flexibility, EasyAssist is available in five affordable modular subscriptions of 10, 20, 50, 100 or 250 hours that can be renewed annually - or when and where you require additional support.
Easy As Dell Whether you're building a new network, installing software or upgrading your email system, EasyAssist1 can help provide a solution to your needs. Our direct business model, exceptional hardware and proven service delivery methodology makes us a valuable partner for your computing needs.
Streamline the acquisition and support of your complete technology solution by purchasing your systems, software, peripherals and services direct from Dell.
For a copy of EasyAssist user manual, please click here
To view the terms and conditions of EasyAssist Service scope, please click here http://www.dell.com/ap/au/services/easyassist_tnc
