Dell Services

	Overview
	Product Services
	Custom Integration
	Installation Services
	Dell Customer Financing Program
	Enterprise Support Services
	Dell Training & Certification
	Dell Professional Services
	Dell Managed Services
	Enterprise Command Center
	Dell Professional Service

Why Dell Services

	Contact Dell Services
	Extend Your Warranty
	Dell Service Agreement

CompleteCover™

CompleteCover

Dell's extensive repair or replace service offering for Dell^TM Latitude^TM and Inspiron^TM laptops is now also available for Dell^TM Dimension^TM , OptiPlex^TM , Dell Precision^TM desktops and Dell^TM branded projector provide (excludes theft, loss, or damage due to fire or intentional acts):

Peace of mind, by protecting your investment and helping you avoid significant repair costs down the road

Extensive protection against the rough and tumble world of mobile computing
A great complement to the award-winning service and support that comes with each Dell system
One year or three years repair or replace service for accidental damage including drops and liquid spills
Helps reduce end user downtime
Reduction in downtime will help your organization to save on time, resources and money.

What is CompleteCover^TM ?

Dell's most comprehensive repair and replacement service for laptop and desktops computer users ever, CompleteCover^TM ^* provides you repair or replacement of your Latitude laptop PC, your Precision^TM or OptiPlex^TM desktop PC for any damage that is caused by accidents- it helps protect your laptop and desktop against the rough and tumble world of mobile computing and as well as accidents. A supplement to our 1 or 3 years limited warranty, it covers non-intentional, accidental damage for 1 or 3 years, depending on your purchase.

Why does Dell offer this?

Because accidents do happen. If your laptop or desktop are exposed to multi-use (one system serving multiple uses eg. retail, medical, education etc); multi-users (one system being shared among many users eg. Teleworkers, students, kiosks, shift work etc) or business travelers may have their laptop jammed into a overcrowded luggage bay or a parent might have a child knock their computer off a table or drop it down the stairs. CompleteCover^TM ^* was created to cover these situations.

What kind of damage is covered?

Non-intentional damage that is caused by accidents will be covered. Some examples are:

Cause of Failure	Resolution description

Liquid spilled on or in unit	Repaired or unit replaced
Drops, falls, and other collisions	Repaired or unit replaced
Electrical surge	Repaired or unit replaced
Damaged or broken LCD due to a drop or fall	Repaired
Accidental breakage (multiple pieces)	Repaired or unit replaced

Damage caused by intentional acts, fire, theft, or loss, is not covered under Completecover^TM . Some examples of damage that would not be covered are:

Cause of Failure	Resolution description

Damaged in a fire	Not covered
Stolen unit	Not covered
Normal wear (does not affect system performance)	Not covered

CompleteCover^TM coverage is applicable only for systems located within the Asia Pacific or in due course of transit within the Asia Pacific region and it is non-transferable outside the Asia Pacific countries.

In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell access to an optical device to enable support and serviceability.

How do I get CompleteCover^TM ?

A Latitude^TM laptop with 1 year or 3 years, Next Business Day On-site^* limited warranty, or
A Inspiron^TM laptop with 1 year or 3 years, Next Business Day On-site^* limited warranty
A Precision^TM desktop or laptop with 1year or 3 years, Next Business Day On-site^* limited warranty
A Dimension^TM desktop with 1year or 3 years, Next Business Day On-site^* limited warranty
An OptiPlex^TM desktop with 1 year or 3 years, Next Business Day On-site^* limited warranty

For 3 years CompleteCover^TM : The Agreement begins on the date you receive the Product from us and expires three (3) years thereafter. The term of this Agreement may not be extended or renewed at the discretion of Dell Services.

For 1 year CompleteCover^TM : The Agreement begins on the date you receive the Product from us and expires one (1) year thereafter. The term of this Agreement may not be extended or renewed at discretion of Dell Services.

How do I get CompleteCover^TM and CompleteCover^TM Guard?

DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2011 Dell Inc. All rights reserved.

*IMPORTANT DELL DETAIL

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.co.in applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

Inclusive of delivery charges. The price excludes VAT (5%) and local taxes which vary based on jurisdiction.