Dell Services

Dell's extensive repair or replace service offering for Dell^TM  Latitude^TM  and Inspiron^TM notebooks is now also available for Dell Dimension^TM , Dell OptiPlex^TM  , Dell Precision^TM  desktops, Dell XPS^TM  and Vostro^TM  desktops and laptops, and Dell branded projector provide (excludes theft, loss, or damage due to fire or intentional acts):

Peace of mind, by protecting your investment and helping you avoid significant repair costs down the road

Extensive protection against the rough and tumble world of mobile computing A great complement to the award-winning service and support that comes with each Dell system One year or three years repair or replace service for accidental damage including drops and liquid spills Helps reduce end user downtime Reduction in downtime will help your organization to save on time, resources and money.

What is CompleteCover^TM ?

Dell's most comprehensive repair and replacement service for Dell^TM  system users ever. CompleteCover^TM * provides you repair or replacement of your Latitude^TM  or Inspiron^TM notebook PC, your Dimension^TM , Dell Precision^TM  or OptiPlex^TM  desktop PC, Dell XPS^TM  and Vostro^TM  desktops and laptops or Dell branded projector for any damage that is caused by accidents- it helps protect your system against the rough and tumble world of mobile computing and as well as accidents. A supplement to our 1 or 3 years limited warranty, it covers non-intentional, accidental damage for 1 or 3 years, depending on your purchase.

Why does Dell offer this?

Because accidents do happen. If your system are exposed to multi-use (one system serving multiple uses eg. retail, medical, education etc); multi-users (one system being shared among many users eg. Teleworkers, students, kiosks, shift work etc) or business travelers may have their laptop jammed into a overcrowded luggage bay or a parent might have a child knock their computer off a table or drop it down the stairs. CompleteCover^TM *was created to cover these situations.

What kind of damage is covered?

Non-intentional damage that is caused by accidents will be covered. Some examples are:

Cause of Failure	Resolution description
Liquid spilled on or in unit	Repaired or unit replaced
Drops, falls, and other collisions	Repaired or unit replaced
Electrical surge	Repaired or unit replaced
Damaged or broken LCD due to a drop or fall	Repaired
Accidental breakage (multiple pieces)	Repaired or unit replaced

Damage caused by intentional acts, fire, theft, or loss, is not covered under Completecover^TM . Some examples of damage that would not be covered are:

Cause of Failure	Resolution description
Damaged in a fire	Not covered
Stolen unit	Not covered - unless CompleteCoverTM  Guard is purchased
Normal wear (does not affect system performance)	Not covered

CompleteCover^TM  coverage is applicable only for systems located within the Asia Pacific or in due course of transit within the Asia Pacific region and it is non-transferable outside the Asia Pacific countries.

In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell access to an optical device to enable support and serviceability.

CompleteCover^TM  Guard

On top of Dell's CompleteCover^TM * service, the great repair and replacement service for accidental damage now covers an additional service - the replacement of your notebook or desktop when stolen from any locked office, home or vehicle within the country of purchase. This service called CompleteCover^TM * Guard completes your IT needs by providing organizations and individuals with protection from the hefty cost of replacing a stolen laptop or desktop.

Security for your peace of mind

Your laptop or desktop is indispensable and supports your work. However, laptops and desktops are increasingly becoming targets of theft as IT information becomes more important. Laptops and desktops are important business tools and may be a sizeable investment for companies and individual alike. Now with CompleteCover^TM * Guard, your investment is protected against theft as well as accidental damage.

You can purchase CompleteCover^TM * Guard directly from Dell when you buy your laptop or desktop and choose to be covered for one or three years. In the event of theft, Dell spares you the run-around by providing you a single point of contact.

For more details, you can download the CompleteCover^TM  Guard brochure here.

Claims

All claims must be lodged within 7 days after making a police report and, where available a copy of the report must be provided to Dell, together with photographs showing forcible entry e.g. Broken door, lock, window and showing address or vehicle plate broken into. Please refer to CompleteCover^TM * Service Agreement for full terms and conditions.

To find out more on CompleteCover^TM  Guard claim process, please click here.

For more details, please read the CompleteCover^TM  Service Agreement.

Contact a Dell Account Specialist for more information today.