Dell Services

Dell's extensive repair or replace service offering for Dell^TM  Latitude^TM  and Inspiron^TM notebooks is now also available for Dell^TM  Dimension^TM , OptiPlex^TM  , Dell Precision^TM desktops and Dell^TM  branded projector provide (excludes theft, loss, or damage due to fire or intentional acts):

Peace of mind, by protecting your investment and helping you avoid significant repair costs down the road

Extensive protection against the rough and tumble world of mobile computing A great complement to the award-winning service and support that comes with each Dell system One year or three years repair or replace service for accidental damage including drops and liquid spills Helps reduce end user downtime Reduction in downtime will help your organization to save on time, resources and money.

What is CompleteCover^TM ?

Dell's most comprehensive repair and replacement service for Dell^TM  system users ever. CompleteCover^TM * provides you repair or replacement of your Latitude^TM  or Inspiron^TM notebook PC, your Dimension^TM , Dell Precision^TM  or OptiPlex^TM  desktop PC, Dell XPS^TM  and Vostro^TM  desktops and laptops or Dell branded projector for any damage that is caused by accidents- it helps protect your system against the rough and tumble world of mobile computing and as well as accidents. A supplement to our 1 or 3 years limited warranty, it covers non-intentional, accidental damage for 1 or 3 years, depending on your purchase.

Why does Dell offer this?

Because accidents do happen. If your system are exposed to multi-use (one system serving multiple uses eg. retail, medical, education etc); multi-users (one system being shared among many users eg. Teleworkers, students, kiosks, shift work etc) or business travelers may have their laptop jammed into a overcrowded luggage bay or a parent might have a child knock their computer off a table or drop it down the stairs. CompleteCover^TM *was created to cover these situations.

What kind of damage is covered?

Non-intentional damage that is caused by accidents will be covered. Some examples are:

Cause of Failure	Resolution description
Liquid spilled on or in unit	Repaired or unit replaced
Drops, falls, and other collisions	Repaired or unit replaced
Electrical surge	Repaired or unit replaced
Damaged or broken LCD due to a drop or fall	Repaired
Accidental breakage (multiple pieces)	Repaired or unit replaced

Damage caused by intentional acts, fire, theft, or loss, is not covered under Completecover^TM . Some examples of damage that would not be covered are:

Cause of Failure	Resolution description
Damaged in a fire	Not covered
Stolen unit	Not covered
Normal wear (does not affect system performance)	Not covered

CompleteCover^TM  coverage is applicable only for systems located within the Asia Pacific or in due course of transit within the Asia Pacific region and it is non-transferable outside the Asia Pacific countries.

In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell access to an optical device to enable support and serviceability.

For more details, you can download the CompleteCover^TM  brochure here

For more details, please read the CompleteCover^TM  Service Agreement.

Contact a Dell Account Specialist for more information today.