Because we understand your needs and we know that your needs are special, that's why Campus Connection is a customized solution just for schools and campuses.
HELPDESK ADVANTAGE
Enhanced Support Experience
Simplified process and procedures for greater ease of use
Uninterrupted service and support for 3 years
Reduced Infrastructure Pressure
Round-the-clock access to Dell technical resources
Out-sourced repair and support functions, allow in-house staff to focus on more strategic projects
Optional Hot Swap Units ensure continued access availability
Campus Connection Service Solution:
Simplified Support Procedures
Connect with Dell Technical Support engineers via telephone, email or fax for assistance in resolving hardware issues. The streamlined support process provides an easy-to-use troubleshooting guide to help identify the hardware issue and allows you to simply send the completed checklist to Dell Technical Support for hardware resolution. It's that simple.
To download the Dell Campus Connection Troubleshooting Guide, please click here.
Escalation Management
A Dell Technical Account Manager (TAM) provides the single point of contact for escalations and helps bring the issue to resolution. The TAM proactively manages your IT system and environment with change notification and regular service reporting.
Program Orientation
A half-day Campus Connection familiarization program for HelpDesk personnel to get your support processes up and running quickly.
Warranty Coverage
Dell's standard Next Business Day On-site* Response support provides consistent, predictable levels of support across your entire faculty by providing an on-site engineer by the end of the next business day when a call is logged before 5pm local time.
The standard warranty coverage helps you ease your IT budget planning with fixed-cost support that includes parts and labour.
24x7 Access to Technical Support
Dell's 24x7 Priority User Technical Phone Support gives you all day direct access to proven technical and problem-solving expertise.
For IT experts, Dell's E-SupportTM site provides system specific technical information 24-hours a day - http://support.ap.dell.com
International Support
The International Service Program for Notebooks provides hardware support assistance over 90 countries worldwide. For more details on the International Service Program, please click here. (Dell International Service Program covers 90 countries worldwide - call for more details).
Campus Connection Optional Services and Support:
On-site Engineer
During those busy exam weeks or peak periods where IT needs reach a spike, Dell's onsite engineer can help provide that extra Technical resource to deal with that need.
Custom Factory Integration
Custom Factory Integration (CFI) is a unique, project-based approach to customizing customers, allowing you to configure DellTM LatitudeTM notebooks to your exact specifications. Through CFI integration of all hardware and software is performed during the initial system build - in one seamless process. This "one-touch" method means duplicated efforts are eliminated, chances for errors are reduced and productivity is increased, please click here.
Hot Swaps
Back-up your hardware resources with hot swaps when you need to provide an alternative notebook to the faculty instantly whilst you start the process for a hardware resolution.
