CONSUMER CARRY IN SERVICE

Dell's Carry In Service is to provide easy method for getting your in warranty computer system up and running. This is a drop-off service initiated by just calling Dell Technical Support and a certified technician will help you troubleshoot over the phone. If the technician determines that the issue requires your computer be repaired at a Dell’s designated repair centre, you’ll be asked to bring and carry-in your computer to your nearest Dell’s designated repair centre. Dell will repair and/or replace defective parts within the product warranty period. Carry In Services are available during standard hours, Monday to Friday (excluding Public Holidays).

Service is inclusive of labour and parts, but excludes software and third party products External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation The approximate repair lead time is between 3 to 6 business days from the system receipt date, subject to Dell Authorized Repair Centre’s ability to replicate the faults and parts availability. Service is carried out in accordance with Dell's terms and conditions. Copies are available on request