CONSUMER CARRY IN SERVICE

Dell's Carry In Service is to provide easy method for getting your in warranty computer system up and running. This is a drop-off service initiated by just calling Dell Technical Support and a certified technician will help you troubleshoot over the phone. If the technician determines that the issue requires your computer be repaired at a Dell’s designated repair centre, you’ll be asked to bring and carry-in your computer to your nearest Dell’s designated repair centre. Dell will repair and/or replace defective parts within the product warranty period. Carry In Services are available during standard hours, Monday to Friday (excluding Public Holidays).

Service is inclusive of labour and parts, but excludes software and third party products
External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation
The approximate repair lead time is between 3 to 6 business days from the system receipt date, subject to Dell Authorized Repair Centre’s ability to replicate the faults and parts availability.
Service is carried out in accordance with Dell's terms and conditions. Copies are available on request

^Dell Express Restrictions:
Your order will be shipped & dispatched within 24 hours of order confirmation.
Estimated delivery time of 1 – 3 business days from order confirmation for deliveries to Sydney, Melbourne, Brisbane, Canberra, Wollongong and Newcastle. For all other locations estimated delivery times may be longer.
If your order contains non-Dell branded products and peripherals these products will be delivered to you separately.
Your Dell Express order is subject to Dell's Standard Terms and Conditions of Sale that are available on request or at www.dell.com.au

DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

In Western Australia credit is provided by BOQ Credit Pty Limited ABN 92 080 151 266 (BOQC) and in all other states and territories credit is provided by BOQ Funding Pty Limited ABN 35 079 936 495 (BOQF). BOQC and BOQF are part of Bank of Queensland Group of companies. Bank of Queensland Limited ABN 32 009 656 740 does not guarantee or otherwise support the obligations or performance of BOQC or BOQF or the products they offer. BOQC’s and BOQF’s standard credit assessment criteria apply. Fees and charges are payable. This information is current as at 14/9/2012