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Dell Services

Dell Services

Dell Services.

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Client - Desktop and Notebook Services Scope of Work

  1. Basic Commercial Support ( 55KB)
  2. 24x7 Phone Technical Support ( 30KB)
  3. CompleteCover ( 71KB)
  4. Keep Your Hard Drive ( 30KB)
  5. Next Business Day On-site ( 45KB)
  6. Same Business Day On-site ( 46KB)
  7. On-site Diagnosis Service ( 45KB)
  8. Plus Telephone Technical Support ( 30KB)
  9. Basic System Installation ( 45KB)
  10. Business Standard Installation ( 39KB)
  11. Accidental Damage Service
  12. Consumer CompleteCover Service Description ( 160KB)
  13. New In-Home Limited Hardware Warranty ( 105KB)

Enterprise - Server, Storage and Switch Services Scope of Work

  1. Basic Commercial Support ( 55KB)
  2. Keep Your Hard Drive ( 30KB)
  3. On-site Diagnosis Service ( 45KB)

Smart Selection Dispatch

*Customer will need to print and fax both the Service Description and Smart Selection Dispatch Application Form together with complete information filled & signature before faxing to Dell.

Installation Services

Click here to view Service Descriptions

Software Support

IT Consulting and Professional Services

Support Services

Contracts no longer available for Purchase

  1. ProSupport for End Users ( 82KB)
  2. ProSupport for IT ( 83KB)

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