Dell Services

Client - Desktop and Notebook Services Scope of Work

Basic Commercial Support ( 55KB) 24x7 Phone Technical Support ( 30KB) CompleteCover ( 71KB) Keep Your Hard Drive ( 30KB) Next Business Day On-site ( 45KB) Same Business Day On-site ( 46KB) On-site Diagnosis Service ( 45KB) Plus Telephone Technical Support ( 30KB) Basic System Installation ( 45KB) Business Standard Installation ( 39KB) Accidental Damage Service Dell ProSupport Consumer CompleteCover Service Description ( 160KB) New In-Home Limited Hardware Warranty ( 105KB)

Enterprise - Server, Storage and Switch Services Scope of Work

Basic Commercial Support ( 55KB) Keep Your Hard Drive ( 30KB) On-site Diagnosis Service ( 45KB) Dell ProSupport

Fast Track Dispatch

Fast-Track Dispatch Service Description ( 50KB) Fast-Track Dispatch(FTD) Enrollment Application ( 50KB)

*Customer will need to print and fax both the Service Description and Fast Track Dispatch Application Form together with complete information filled & signature before faxing to Dell.

Installation Services

Click here to view Service Descriptions

Software Support

ProSupport for Software ProSupport for Virtual Integrated System Self Service Creator ProSupport for Advanced Infrastructure Manager ProSupport for Symantec Enterprise Vault ProSupport for CommVault Simpana

IT Consulting and Professional Services

DVS Wyse WDM FiveDay Implementation ServiceDescription DVS Wyse WDM ThreeDay Implementation ServiceDescription DVS Wyse WSM FiveDay Implementation ServiceDescription DVS Wyse WSM ThreeDay Implementation ServiceDescription

Contracts no longer available for Purchase

ProSupport for End Users ( 82KB) ProSupport for IT ( 83KB)