Dell Services

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Why Dell Services

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	Dell Service Agreement

3 years Same Business Day 4 hour response (12 hours x 5 days)

Dell endeavours to provide an on-site engineer within four hours of the customer's call, provided a Dell Technician accepts a system fault call between 09.00 hours and 16.00 local hours during local business days. On-site repair services are available during the standard services from 9am to 9pm (Monday to Friday, excluding public holidays)

Service is inclusive of labour and parts, but excludes software and third party products
External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation
Service is available in major cities only. Please refer to your sales representative for more information
An on-site engineer will only be provided if deemed necessary following telephone based troubleshooting with a Dell technician
Service is carried out in accordance with Dell's terms and conditions. Copies are available on request
In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell access to an optical device to enable support and serviceability.

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* IMPORTANT DELL DETAILS:

DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

Product image on the page is for your reference only.

All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2005 Dell Inc. All rights reserved.