Dell endeavours to provide an on-site engineer by the end of the next business day, provided a Dell Technician accepts a system fault call before the end of local business hours. On-site service is available, Monday to Friday during standard service hours from 9am to 5pm, business day.
Service is inclusive of labour and parts, but excludes software and third party products
External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation
An on-site engineer will only be provided if deemed necessary following telephone based troubleshooting with a Dell technician
Response times may vary in remote or difficult to reach locations
Service is carried out in accordance with Dell's terms and conditions. Copies are available on request