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Dell 24x7 Phone Technical Support Service Program

Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Dell, you get fast resolution, high uptime, and increased productivity. Dell puts you back to work fast.

Over the years, we have found that many systems problems can be resolved over the telephone and working with Dell Technical Support Specialists to ensure that your hardware problems are diagnosed and rectified quickly - with minimum downtime to themselves and their organization.

Our commitment to customer satisfaction extends now to round-the-clock access to Dell Technical Support. With just one call, Dell technical support will be on hand to help you resolve your call for your Dell configured DimensionTM  desktop and InspironTM  notebook*.

Why Dell for 24x7 Phone Technical Support Service:

Designed to provide with an added level of convenience for customer, the 24x7 Phone Technical Support Service places a Dell-certified technician at your disposal to do trouble-shooting and resolving your Dell hardware problems.
  • A single point of accountability for your Dell's complete system uptime requirements with a single toll-free contact number.
  • Provides affordable protection for your technology investment
  • Leverages Dell's strength in remote and e-support services to quickly resolve your problems.
  • Provides coverage for your Dell system 24-hours, 7 days a week, 365 days a year.

24x 7 Phone Support Procedures - an easy step-by-step call process

Dell systems are built for high quality and reliability. As the designer and builder of your systems, Dell knows better than anyone else how they run and how to keep them optimized for productivity. With just a call anytime of the day, Dell technical support will be on hand to help you resolve your call for your Dell configured DimensionTM  and InspironTM  systems.
  • When you contact Dell Technical Support with an issue, we will ask you to participate in some limited phone-based troubleshooting to identify the root cause of the issue. Dell's focus on remote troubleshooting can help minimize overall system downtime by getting the issue quickly fixed remotely or helping us to dispatch the right part (if necessary) - all in an effort to get your system up and running as quickly as possible on the first call.
  • You will help the technician serve you better if you have your service tag number, operating system version, and peripheral models you are using. Dell Tech Support can then access our large database for your system history and extensive knowledge base.
  • Let the technician know what error message you are getting and when it occurs, as well as what steps you may have already taken to solve the problem. If Dell cannot resolve the issue over the phone, a service call will be placed to make the arrangements for your system to be repaired under the terms of your service agreements*.
For more details, you can download the 24x7 Phone Technical Support Brochure here in the webpage

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DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR ON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell, the Dell logo, Dimension, and Inspiron are registered trademarks or trademarks of Dell Inc. Microsoft and Windows, are trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2004 Dell Inc. All rights reserved

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