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Dell 24x7 Phone Technical Support Service Program

Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Dell, you get fast resolution, high uptime, and increased productivity. Dell puts you back to work fast.

Over the years, we have found that many systems problems can be resolved over the telephone and working with Dell Technical Support Specialists to ensure that your hardware problems are diagnosed and rectified quickly - with minimum downtime to themselves and their organization.

Our commitment to customer satisfaction extends now to round-the-clock access to Dell Technical Support. With just one call, Dell technical support will be on hand to help you resolve your call for your Dell configured DimensionTM  desktop and InspironTM  notebook*.

Why Dell for 24x7 Phone Technical Support Service:

Designed to provide with an added level of convenience for customer, the 24x7 Phone Technical Support Service places a Dell-certified technician at your disposal to do trouble-shooting and resolving your Dell hardware problems.
  • A single point of accountability for your Dell's complete system uptime requirements with a single toll-free contact number.
  • Provides affordable protection for your technology investment
  • Leverages Dell's strength in remote and e-support services to quickly resolve your problems.
  • Provides coverage for your Dell system 24-hours, 7 days a week, 365 days a year.

24x 7 Phone Support Procedures - an easy step-by-step call process

Dell systems are built for high quality and reliability. As the designer and builder of your systems, Dell knows better than anyone else how they run and how to keep them optimized for productivity. With just a call anytime of the day, Dell technical support will be on hand to help you resolve your call for your Dell configured DimensionTM  and InspironTM  systems.
  • When you contact Dell Technical Support with an issue, we will ask you to participate in some limited phone-based troubleshooting to identify the root cause of the issue. Dell's focus on remote troubleshooting can help minimize overall system downtime by getting the issue quickly fixed remotely or helping us to dispatch the right part (if necessary) - all in an effort to get your system up and running as quickly as possible on the first call.
  • You will help the technician serve you better if you have your service tag number, operating system version, and peripheral models you are using. Dell Tech Support can then access our large database for your system history and extensive knowledge base.
  • Let the technician know what error message you are getting and when it occurs, as well as what steps you may have already taken to solve the problem. If Dell cannot resolve the issue over the phone, a service call will be placed to make the arrangements for your system to be repaired under the terms of your service agreements*.
For more details, you can download the 24x7 Phone Technical Support Brochure here in the webpage

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DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2011 Dell Inc. All rights reserved.


**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.my

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

COPYRIGHT: © 2014 Dell Inc. All rights reserved.