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IMPORTANT DELL DETAILS

IMPORTANT DELL DETAILS

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This page has been created to assist you in your purchasing decisions.
We hope this reference tool provides answers to your questions.

PRODUCT INFORMATION
FINANCE/LEASING
DELL WARRANTIES AND SERVICES
TRADEMARK INFORMATION

PRODUCT INFORMATION

DVD DRIVE : The DVD region code can be changed up to 5 times and will then be locked so that it plays only DVD movies from the final region code selected.

DVD+RW/+R DRIVE: Discs burned with this drive may not be compatible with some existing drives and players; using DVD+R media with +RW/+R drive provides maximum compatibility; R=capability to burn disc once; RW=capability to burn disc multiple times.

DVD/RW & DVD+/-RW DRIVE: Special media/disc required, and third party software may also be required for certain applications.

SHARED MEMORY: Between 32MB and 224MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

HYPERMEMORY: The total of local and shared system memory used by the ATI Mobility RadeonTM  X300, ATI RadeonTM  X300 SE or ATI RadeonTM  X600 graphics card is 64MB, 128MB and 256MB respectively. Local on-board memory is between 32MB and 128MB respectively.

GIGABIT ETHERNET: This term does not connote an actual operating speed of 1GB/sec. For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required.

WIRELESS TRANSMISSION: Speed references for comparative purposes only. Actual speed varies with environment, equipment, and other factors, and will be less. Range may vary due to number of users, interference and transmission barriers, such as walls and building material. Additional access charges apply in some locations.

FOR DELL LCD TVS WITH PICTURE-IN-PICTURE (PIP), PICTURE-OUT-PICTURE (POP), AND PICTURE-BY-PICTURE (PBP): The P/P (PIP, POP, PBP) feature supports viewing of two content sources simultaneously, but not two TV channels unless the viewer has an additional TV tuner.

FOR HARD DRIVES: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. In addition:
  • DELL PRECISION, LATITIDUE AND OPTIPLEX: With Dell Factory Image Restore installed, Windows Vista®  users will have 10GB of their hard drive capacity set aside for a recovery image.
  • DIMENSION, XPS and INSPIRON: For Norton Ghost 10 and Dell SecureData Backup users, up to 25% of the stated hard drive capacity may be utilised by your system as dedicated backup space. With Dell Factory Image Restore installed, Windows Vista®  users will have 10GB of their hard drive capacity set aside for a recovery image.

DELL PRINTERS - PRINT SPEED & LASER TONER CARTRIDGE YIELD: Actual print speed will vary with use. Black and colour print cartridge yield based on 5% page coverage. Yields vary with usage and environmental conditions.

FOR DELL MULTIFUNCTION PRINTER: Scanning only available via single PC connection to printer USB port. USB cable sold separately.

PRODUCT PERFORMANCE: We often quote speeds and other performance data (such as printer speed or processor speeds). Please note that these quotes are only for comparative purposes and your actual speed or other performance can vary with a host of factors, including the other equipment or telephone line used.

PROJECTOR LUMENS: Bulb brightness degrades with age. Ask Dell for recommendations regarding bulb replacement.

NOTEBOOK WEIGHT: Weight shown is for base system only. Weights vary depending on configuration and manufacturing variability.


FINANCE/LEASING

FINANCIAL SERVICES: Where applicable, financing provided by an independent third party and is subject to approval and availability. Actual monthly payments depend on the exact system selected, term of financing and then applicable rates. Rates are subject to change without prior notice. Other terms and conditions apply.


DELL WARRANTIES AND SERVICES

ON-SITE SERVICE AND ADVANCED EXCHANGE SERVICE: Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (onsite and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished. For Dell projectors, bulbs have a 90 day limited warranty.

How long does this limited hardware warranty last?
This limited hardware warranty lasts for the time period indicated on your packing slip, invoice or receipt except for the following Dell-branded hardware:
  • All variants of ioDrive® NAND Flash devices carry the length of the limited hardware warranty coverage for the Dell system with which the ioDrive NAND Flash device is shipped. ioDrive NAND Flash devices are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Additionally, ioDrive NAND Flash devices use a silicon technology that has a maximum number of physical bytes that can be written to the device (the Rated Life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Rated Life. ioDrive is a registered trademark of Fusion-io.
  • As part of standard portable configuration, batteries carry a base 1-year limited hardware warranty regardless of the length of the system warranty. In addition, for some products, a customer has the option of purchasing a battery that comes with a 3-year limited hardware warranty.
  • The warranty for a print head that is included as original equipment in the Dell mobile printer is for parts only and is effective for a period of 1 year after the date of purchase of the printer or 1000 prints of printer usage, whichever occurs first.
  • Your Series 5, 6 or 7 PERC controller battery may provide up to 72 hours of controller cache memory backup power when new. Under the 1-year limited hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited hardware warranty period.
  • Your Series 8 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years.
  • Projector lamps carry a 90-day limited hardware warranty.
  • Dell-certified and Dell-branded memory purchased separately from a Dell system (Dell-certified memory) carries a lifetime limited hardware warranty.
  • The limited hardware warranty for monitors purchased independent of a system lasts for the time period indicated on your packing slip, invoice, receipt or other sales documentation. Monitors purchased with a system are covered by the system limited hardware warranty.
  • The limited hardware warranty for a Dell external hard disk drive purchased simultaneously with a system lasts for the longer of (a) 2 years; or (b) the duration of the system’s limited hardware warranty.
  • PDAs, earphones and remote in-line controls carry a 1-year limited hardware warranty.
  • Other add-on hardware carries the longer of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell product on which such parts are installed.
  • SATA hard drives in PowerEdge, PowerEdge SC and PowerVaultTM  systems carry the lesser of either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell system with which the SATA hard drive is shipped. Service offerings, such as Dell ProSupportTM , may be available to extend the SATA hard drive warranty period on these systems for an additional fee.
  • Select PowerConnectTM  products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. The PowerConnect products covered by the lifetime limited hardware warranty are: the PowerConnect 2800 series, the PowerConnect 3500 series, the PowerConnect 5500 series, the PowerConnect 6200 series, the PowerConnect 7000 series and the PowerConnect 8000 series. See www.dell.com/LifetimeWarranty for more details.
  • Select PowerConnect products carry an Extended Life Limited Hardware Warranty with Basic Hardware Service, which extends until 5 years after end of product model sales, subject to the specific clarifications and limitations listed below. The Extended Life Limited Hardware Warranty does not include configuration or other advanced service provided by Dell ProSupport. The Extended Life Limited Hardware Warranty is not transferrable.
        Clarifications and limitations pertaining to products with Extended Life Limited Hardware Warranty
  • B-Series FCX / FCXs — Internal power supply and fans are covered; however, warranty excludes removable optics and LEDs.
  • J-Series EX4200 — Warranty does not include optics and limits fan and power supply to 5 years from date of purchase.
  • W-Series Access Points: W-AP92/93/93H, W-IAP92/93, W-AP104/105, W-IAP105, W-AP124/125, W-AP134/135, W-IAP134/135 — Warranty limits any power supply, antennae or accessories to 1 year from date of purchase.

  • Enterprise value, read intensive and slim SSD Class Drives are not eligible for purchase of extended warranty coverage beyond 3 years.
  • Dell power distribution units (PDUs) and keyboard/monitor/mouse consoles (KMMs) purchased independent of a system carry a 3-year limited hardware warranty. Dell PDUs and KMMs purchased with a system are covered by the greater of 3 years or the term of the system limited hardware warranty.
  • All variants of PowerEdge Express Flash PCIe SSD SLC devices carry the length of the limited hardware warranty coverage for the Dell system with which the PowerEdge Express Flash PCIe SSD SLC device is shipped. PowerEdge Express Flash PCIe SSD SLC devices are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Additionally, PowerEdge Express Flash PCIe SSD devices use a silicon technology that has a maximum number of physical bytes that can be written to the device (the Device Life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Device Life.
  • All variants of the Intel 320 SSD series drives carry the length of the limited hardware warranty coverage for the Dell system with which they are shipped. Intel 320 SSD drives are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Intel 320 SSD drives use a NAND flash technology that has a maximum total bytes of data that may be written to the drives before the drives wear out and become unresponsive. The maximum total bytes of written data varies by capacity and workloads of the drives (see the device data sheet). The applicable limited hardware warranty covers failures due to defects in workmanship and materials, but does not cover issues related to the drive surpassing its maximum total bytes of written data. In order to ensure the full life expectancy of the drives, customers are advised to use them only in read-intensive applications.
The limited hardware warranty on all Dell-branded products purchased directly from Dell begins on the date of the packing slip, invoice, receipt or other sales documentation. For products purchased from third-party retailers or resellers, the limited hardware warranty begins on the date of your original sales receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.

COMPLETECOVER: CompleteCover service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services. This service is only available in selected countries.

UNIT EXCHANGE LIMITED WARRANTY FOR DELL POWERCONNECT SWITCHES: Parts Exchange Service is a replacement of service part(s) on an exchange basis. Replacement parts will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract.

THIRD PARTY WARRANTY: Third party products are not covered under Dell's Terms and Conditions. Manufacturer's warranty applies.

GOLD TECHNICAL SUPPORT FOR BUSINESS USER: Gold Technical Support (GTS) is available for Vostro, Latitude, OptiPlex and Dell Precision only. In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell the access to an optical device to enable support and serviceability. For complete details refer to the GTS service agreement.

BUSINESSCARE PACKAGES: BusinessCare packages are available in 3 categories: BusinessCare Premium, BusinessCare Plus and BusinessCare and the service period vary depending on the type of package purchased. The packages come with Gold Technical Support, Next Business Day On-Site Service covering phone support, parts, and CompleteCoverTM  to protect against accidental damage. For more details, please click here.

KEEP YOUR HARD DRIVE: Replacement hard drives provided through this service may be new, used or reconditioned and produced by various manufacturers. Dell reserves the right to cancel this service if the customer use of the service is not in accordance with the service terms and conditions.


TRADEMARK INFORMATION

TRADEMARKS: : Dell, the Dell logo, the stylized E logo, E-Value, Easy as Dell, Dimension, OptiPlex, Inspiron, Vostro, XPS, Latitude, Dell Precision, PowerEdge, PowerVault, PowerConnect, Dell OpenManage, CompleteCover, Premier Access, DellNet, SmartStep, TrueMobile, Axim are registered trademarks or trademarks of Dell Inc.Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, MS, the Microsoft logo, Windows PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AMD, the AMD arrow logo, AMD Athlon, AMD Sempron, AMD Turion, AMD Opteron, AMD Live! and combinations thereof, are trademarks of Advanced Micro Devices, Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming marks and names or their products. Dell Inc. disclaims proprietary interest in the marks and names of others.

COPYRIGHT: ® 2014 Dell Inc. All rights reserved.

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