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Dell's Privacy Policy

Dell's Privacy Policy

Dell's Privacy Policy

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Privacy Policy

Updated

To view the previous version click here.

Privacy Policy

Privacy Statement Regarding Customer and Online User Information

The Privacy Statement Regarding Customer and Online User Information applies to Dell Inc. and its affiliates around the word ("we" or "our"), but not to those Dell corporate affiliates that have published their own privacy and security statements. This privacy statement also does not apply to the websites of our business partners or to any third parties, even if their websites are linked to our website. We recommend that you review the privacy statements of the other parties with whom you interact.

This Privacy Statement governs the collection of personal information of our customers and users of our website ("you"), products, services, software, Web sites of Dell, about contacts or our relationship with you. Please see our certificate of guarantee and Return Policy Dell regarding policies that apply to information contained on hard drives returned to Dell.

For purposes of this privacy statement, "corporate affiliates" means all entities or joint ventures that are fully owned, partially or controlled by Dell Inc. "Business partners" means all subcontractors, vendors or other entity with whom we have a relationship p for constant commercial supplies, services or information. "Personal information" means information that identifies you, such as your name, phone number and email address.

Information We Collect
How We Use Personal Information
Disclosing Personal Information
How You Can Access Your Information
Selecting Your Communication Preferences
How to protect your Personal Information
Collection and Use of Children's Personal Information
How We Use Cookies and Web Beacons
Sites and Services
Changes in Our Privacy Statement in Relation to Customer Information and Online
Contacting Us

Information We Collect

We may ask you to provide personal information when you:

  • Use our website;
  • Request quotes, services, support, or information;
  • Place orders for products or services;
  • Apply for credit card or financing;
  • Participate in surveys, sweepstakes, or other promotional activities;
  • Subscribe to newsletters, promotional emails, saved cart reminders, or other materials;
  • Apply for a job, submit your resume/CV, or create a candidate profile; or
  • Contact us.

Information we may request includes your email address, name, home address, and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also ask for other data such as your National Identification number to process your credit or financing request. Job applicants may be requested to provide information such as educational background, employment experience, and job interest. We may also collect demographic information such as details of your business or company, age, gender, interests, preferences and favourites. The forms that you fill in will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to our websites, including the pages you viewed, links and advertisements you clicked, the searched terms you made, and other actions in connection with websites and services from Dell. We may also collect certain information from the browser you used to access our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you navigate from our site if you click on a link on our site.

To provide a more consistent and personalized experience in your interactions with Dell, information collected through one source can be combined with information obtained through other Dell resources. We can also supplement the information we collect with information obtained from other parties.

Some services from Dell can boast two brands and be offered in conjunction with another company. If you register for or use such services, both Dell and the other company may receive information collected in conjunction with the services of two brands and will use information in accordance with the declaration of confidentiality of each company and other agreements with you.

How We Use Personal Information

Dell uses your personal information to:

  • Providing service and support, or perform transactions you request;
  • Send communications to you, such as product safety information, the status of your transactions (e.g. order confirmations) , information about products and services available from Dell and its corporate affiliates, saved cart reminders, promotional offers, and surveys;
  • Customize, analyse, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
  • Comply with our terms of sale, website terms and/or separate contracts (if applicable) with you;
  • Avoid fraud and other prohibited or illegal activities;
  • Protect the security or integrity of the website, our business, or our products or services; or
  • Otherwise, as disclosed to you at the point of collection.

Personal information collected may be stored and processed in the United States or any other country in which Dell or its corporate affiliates, subsidiaries or agents maintain facilities, and by using Dell products and services, you consent to any such transfer of information outside of your country.

Disclosing Personal Information

We may share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal actions; as required by law or regulation, or if Dell reasonably considers necessary to protect Dell, its customers, or the public. In addition, we may share your personal information with business partners that help Dell perform transactions you request or that help Dell to customize, analyse, and/or improve our communication or relationship with you, and only with business partners who share Dell's commitment to protect your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes, unless you consent.

How You Can Access Your Information

Dell wants to maintain accurate personal information about you. To view or edit your personal information that has been stored online in your Dell 'My Account,' please visit the sections My Account / Premier Account sections dell.com websites. For the security of your account, you will be prompted to enter your login ID and password.

Selecting Your Communication Preferences

You may choose to receive or not receive marketing communications from Dell by indicating your preferences. Opportunities to select your preferences include the following:

  • Selections from My Account / Premier Account sections on dell.com let you choose if you want to receive marketing communications from dell.com and subscribe or unsubscribe to newsletters about our products and services; and
  • At any point, you can also visit our Dell Subscription Center and request removal from our advertising and marketing lists (catalogue, telephone, faxes, and email);
  • When you save a cart while shopping online, you can choose to receive reminders via email;
  • All marketing by Dell or any third party on behalf of Dell, will be conducted in accordance with applicable laws.

Please allow up to 10 business days for your email preferences to become effective.

As some promotions, such as direct catalogues, are developed in advance, you may receive marketing communication after receiving your request preference.

How We Secure Your Personal Information

Dell is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use anddisclosure is not allowed, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, Dell cannot ensure or guarantee that the personal information or private communications you transmit to us will always remain confidential, and you do so at your own risk. For more information about our security measures, please click here

If a password is used to help protect your accounts and personal information, you are responsible for keeping your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

To the extent required by law, we will not require you to transmit your SSN (Social Security Number) or NIN (National Identification Number) on the Internet unless the connection is secure and the SSN or NIN is encrypted, nor expect you to transmit your SSN or NIN to access a website without requiring additional authentication.

Collection and Use of Children's Personal Information

Dell seriously considers the privacy of children. If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.

How We Use Cookies and Web Beacons

Click here for information on the use of cookies and web beacons.

Third-Party Websites and Services

Be aware that other websites that can be accessed through our website may collect personally identifiable information about you. The information practices of those third-party websites linked to dell.com are not covered by this Privacy Statement. We generally use the symbol " External Link" to mark links that go to third party sites.

Please be aware that, our business partners may collect personal information about you to provide services on behalf of Dell.

Changes to Our Privacy Statement Regarding Customer and Online User Information

Occasionally weupdate this Privacy Statement. If we make changes to this Privacy Statement in Relation to Customer Information and Online, or we make any material changes to the way Dell will use your personal information, we will review the Privacy Statement to reflect such changes and also the effective date of the declaration, included at the end of this section. We encourage you to periodically review this Statement to stay informed about how Dell is protecting your personal information.

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:

Dell Global B.V. (Singapore Branch)
2, International Business Park,
The Strategy Tower 2, #01-34
Singapore 609930

You may also email us at privacy@dell.com.

Privacy Statement Regarding Customer and Online User Information Effective Date: 2 April 2012

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