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Dell's Online Policies

Dell's Online Policies

Returns Policy

If you are an end-user customer who bought new Dell-branded products directly from Dell New Zealand Limited you may return them to the relevant Dell warehouse within 15 days of the date of invoice for replacement or a refund or credit of the product purchase price. The refund or credit will not include any shipping and handling charges forming part of the purchase price. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell to receive a Credit Return Authorization Number. Arrangements for the return will be made with you at this time. To expedite the processing of your refund or credit, Dell expects the return of the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be received by Dell in as-new or as-shipped-by-Dell condition, including conformance to the specifications set out in your invoice, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

This Policy does not apply to Dell | EMC storage products, any third party products (including software) purchased through Dell, Dell Spare Parts Sales, refurbished or reconditioned products or parts.

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