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Dell's Online Policies

Dell's Online Policies

Returns Policy - Malaysia


If you are an end-user customer who bought new Dell-branded products directly from Dell in Malaysia, you may return them to the relevant Dell's factory within 14 days of the date of invoice for replacement or a refund or credit of the product purchase price. The refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, or if you bought the products under financing arrangements, the written agreement or financing agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Advocacy Department to receive an Equipment Return Authorization Number. Arrangements for the return will be made with you at this time. To expedite the processing of your refund or credit, Dell expects the return of the products to Dell in their original packaging and sealed, within five days of the date that Dell issues the Equipment Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. Returned products must be received by Dell in as-new or as-shipped-by-Dell condition, including conformance to the specifications set out in your invoice, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.

This Policy does not apply to any third party products (including software) purchased through Dell, Dell Spare Parts Sales, refurbished or reconditioned products or parts. This Policy also does not apply to the following products: Dell EqualLogic and EqualLogic -branded products, Dell|EMC and EMC -branded products, Dell Compellent and Compellent -branded hardware and software products, Dell KACE and KACE -branded hardware and software products, Dell Force10 and Force10 -branded hardware and software products, PowerVault ML6000 tape libraries, Dell SonicWALL and SonicWALL -branded hardware and software products, Dell Wyse and Wyse -branded hardware products, Dell Quest , Quest , ScriptLogic , and VKernel branded hardware and software products, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products

Version October 2012 Malaysia

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