Dell's Online Policies

Dell's Online Policies


Terms and Conditions of Sale, Service and Technical Support
("Terms and Conditions")
For Customers in Hong Kong)


"Seller" means the Dell Inc subsidiary company selling products to the Customer as identified in Dell's Quotation or Invoice.

"Buyer" means the party identified in Seller's Quotation or Invoice who is purchasing products and/or services from Seller.

"Sales Contract" means a contract for sale by Seller to Buyer of the products and/or services; the Terms and Conditions are an integral part of the Sales Contract.


2.1 A Sale Contract shall come into existence only when Seller has notified Buyer of Seller's acceptance of Buyer's order and such notification shall be by email or by other means as agreed to by the parties. Seller may choose not to accept any order due to shortage of supply, pricing or other error, incompatible configuration or for any other reasons, even if Buyer has made payment to Seller.

2.2 Buyer represents, warrants and undertakes to Seller that it is buying for its own internal use only and not for re-sale or leasing purposes. To the extent that Seller makes available the products to Buyer at a discount to Seller's normal listed prices in order to promote Sellers' products in Buyer's IT solution, Buyer acknowledges: (i) that such discounted prices are offered solely in reliance upon Buyer's representation and undertaking set out above; and (ii) that a breach of such undertaking by Buyer will result in loss and damage to Seller (including, without limitation, loss of business and profits, which Buyer accepts would be direct and foreseeable losses arising from any breach of such undertaking). Accordingly, in the event that Buyer re-sells or on-leases the products (or any part of them) to any third party then (a) Seller may terminate this Agreement forthwith; and (b) upon Seller's demand, Buyer shall pay to Seller, as and by way of liquidated damages for such breach, a sum equal to the difference in the price paid by Buyer for the relevant products under the Sales Contract and the price on Seller's then current list price for such products. Buyer acknowledges that such liquidated damages represent a pre-estimate of the loss and damage which Seller is likely to suffer as a result of such breach.

2.3 3 Any quotation from Seller, whether confirmed by Buyer or not, shall not constitute an offer but an invitation for offer by Seller. The quotation shall constitute an order from Buyer to Seller when returned in writing to Seller with Buyer's signature.


3.1 All prices quoted in writing which have a period specified, are valid for the period specified on the quotation or until earlier acceptance by Buyer. Oral quotations made by Seller or written quotations which do not have a period specified, are valid only to the end of the business day upon which they are given.

3.2 The prices, payment terms and configurations of products and/or services are as expressly agreed in writing in the Sales Contract.

3.3 Unless credit terms have been expressly agreed by Seller, payment for the products or services shall be made in full before physical delivery of products or provision of services. If Buyer does not pay any due payments in accordance with stipulated payment terms, default interest shall accrue on the outstanding balance at a daily compounded rate of 0.03% (or, if lower, the highest rate permitted by law) from the due date until the date the amounts are finally discharged in full (both before and after judgement). Such interest together with the overdue amount shall be consolidated and paid forthwith by Buyer upon Seller's demand. Until Buyer fully discharges any outstanding amounts which are due and owing, Seller shall have discretion to withhold delivery of products and/or provision of services. Seller reserves the right to demand immediate payment for any products and/or services that have already been dispatched.

3.4 Unless otherwise agreed in writing by Buyer and Seller, Buyer shall make payments to Seller in accordance with the chronological order of transactions undertaken, and Seller shall have discretion to apply any amounts received from Buyer in satisfaction of any sums due and payable by Buyer (including outstanding accounts receivables).

3.5 All prices in each Sales Contract are expressed exclusive of applicable taxes and duties which Buyer shall pay at the rates prescribed by applicable law.


Both parties confirm that all software provided is subject to the terms and conditions of the license agreement relating to that software. The warranty obligations of all software shall be determined in accordance with the license agreement that governs its use. Subject always to Articles 10.4 and 13, Seller shall have no liability for any representations made in respect of such software.


Title to and risk in the products shall pass to Buyer upon delivery of the products to Buyer or its designated receiver.


6.1 Seller shall, in accordance with stipulations in the Sales Contract, deliver the products to a designated receiver ("Designated Receiver") at the place of delivery ("Place of Delivery").

6.2 The products shall be deemed to have been delivered to Buyer upon the products reaching the designated Place of Delivery and Buyer having signed for receipt (either the Designated Receiver signing for receipt, or in circumstances where the Designated Receiver is unable to sign for receipt, Seller may agree to Buyer's signed receipt pursuant to an enterprise chop or other legally authorized chop).

6.3 Seller may modify products and/or discontinue the production of products at any time without notice as part of Seller's policy of on-going product up-date and modification. Modified or updated products will have the functionality and performance of the products ordered. Buyer accepts that Seller's policy may result in differences between the specification of products delivered to Buyer and the specification of products ordered.


7.1 In the event that the purchase price includes first time installation of the products and the installation occurs within five days of delivery, the products shall be deemed as being accepted by Buyer upon Buyer's signature and/or chop on the "Customer Confirmation Letter" and "Installation Report". In the event that the purchase price includes first time installation of the products, but Buyer does not arrange for the installation to occur within five days of delivery, the products shall be deemed as being accepted by Buyer on the sixth day after delivery.

7.2 In the event that the purchase price does not include first time installation of the products, the products shall be deemed as being accepted upon delivery, unless Buyer notifies Seller to the contrary within five working days of delivery.


8.1 Unless specified otherwise, Seller warrants to Buyer that Dell branded products (excluding third party products and software), will be free from defects in materials and workmanship affecting normal use for a period of one year from invoice date ("Standard Warranty"). During this period, if Dell branded products do not meet the Standard Warranty, Seller will, as Seller's sole liability and obligation and Buyer's sole remedy, be responsible for the repair or replacement of such products that have been returned from Buyer to Seller's facility.

8.2 This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Seller's personnel or any person authorised by Seller, to adjust, repair or support the products and problems caused by use of parts and components not supplied by Seller. The Standard Warranty does not cover any non-Dell branded products.

8.3 For products which Buyer has requested Seller to repair or replace, Buyer shall prepay the transport charges and buy the insurances or take the risks of the products loss or spoilage during the transportation. Seller will deliver the repaired or replaced products to Buyer with the transport charges prepaid.

8.4 Buyer agrees that, in relation to non-Dell branded products purchased through Seller, where such of the products are covered by the originating manufacturer's warranty, then the Standard Warranty shall not extend to such products and such originating manufacturer's warranty shall be the sole warranty in respect of such products. Buyer shall utilise that warranty for the support of such products.

8.5 The Standard Warranty set out in this Article 8 is in lieu of all other warranties and all implied warranties, conditions and other terms (whether implied by statute, common law or otherwise) are hereby excluded to the maximum extent permitted by law. This exclusion shall not affect any implied term which cannot be so excluded under applicable law.


If Buyer purchases additional service to be provided by Seller, Seller will, in addition to the above Standard Warranty, provide service to Buyer in accordance with the specific terms and conditions in the additional service contract between Seller and Buyer. Seller has no obligation to provide services until Seller has received full payment for the product or service contract for which service or technical support is requested. Specific terms and conditions of service and technical support are available via the Internet on Seller's Web site at http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=hk&l=en&s=gen or upon request.


10.1 Subject only to Article 10.4, Seller's total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

10.2 Subject to Article 10.4 and to the maximum extent permitted by applicable law, Seller shall not be liable to Buyer for any indirect or consequential loss or damages or any loss of business, loss of profits or loss of data arising out of or in connection with the purchase, use or performance of products or services (including in circumstances where data or software is lost, corrupted, deleted or altered, etc.)

10.3 Both parties agree: Seller may, in respect of any typographical error, clerical error or other omission in sales literature, quotations, price lists acceptances of orders, invoices or other documents or information issued by Seller, carry out corrections and the documents after correction shall govern.

10.4 Nothing in this Agreement shall limit or exclude either party's liability to the other arising in respect of: (i) fraud; (ii) death or personal injury arising from negligence; or (iii) any other liability which cannot be so limited or excluded under applicable laws.


Buyer acknowledges that the products licensed or sold hereunder, which may include technology and software, are subject to relevant export control laws and regulations, including those of the People's Republic of China, the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and the United States and agree to abide by those applicable laws and regulations. Under these laws and regulations, the products purchased may not be sold, leased or otherwise transferred to restricted end-users (including those on the U.S. Department of Commerce, Bureau of Industry and Security "Entity List" and other lists of denied parties) or to restricted countries (currently Cuba, Iran, North Korea, Sudan, and Syria). In addition, the products may not be sold, leased or otherwise transferred to, or utilized by an end-user engaged in certain restricted activities, including those related to the development or use of weapons of mass destruction, including without limitation, activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects, and chemical or biological weapons. In addition, Buyer agrees to indemnify, defend and hold Seller harmless from any loss, expense, penalty or claim against Seller due to Buyer's violation or alleged violation of any such applicable laws and regulations. If purchased goods are resold in violation of the foregoing restrictions, Seller shall not be obligated to provide any warranty service or technical support.


These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong and each party hereby submits to the non-exclusive jurisdiction of the courts of Hong Kong in relation to any dispute arising under or in connection with this Agreement.


The Sales Contract contains the entire agreement and understanding of the parties and (without prejudice to either party's liability for any fraudulent misrepresentation) supersedes all prior understandings and agreements with respect to its subject matter. Unless otherwise mutually agreed by the parties in writing, any alteration or amendment to or in connection with the Sales Contract shall be presented in writing and takes effect only after written confirmation by signature of an authorised representative of each party.

July 2012 Revised Edition