|

This page has been created to assist you in your purchasing decisions. We hope this reference tool provides answers to your questions - if you don't find what you need here, please call or go online for more information.

PRODUCT INFORMATION
DELL CONTRACT WARRANTIES AND SERVICES

DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions. You can find them by clicking on "Terms and Conditions of Sale" located at the bottom of our website, http://www1.ap.dell.com/content/topics/topic.aspx/ap/topics/main/en/terms_of_sale?c=hk&l=en&s=gen OR on request.

GOODS BY DELIVERY ONLY: We supply direct from the factory to the customer so we have no showroom. Detailed product information can be found at our retail or distributor stores or www.dell.com.hk . Dell Hong Kong Limited is located at 1401 Hutchison House 10 Harcourt Road Hong Kong.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.


PRODUCTS

DVD+RW/+R DRIVE: Discs burned with this drive may not be compatible with some existing drives and players; using DVD+R media with +RW/+R drive provides maximum compatibility; R=capability to burn disc once; RW=capability to burn disc multiple times.

DVD/RW & DVD+/-RW DRIVE: Special media/disc and third party software may be required for certain applications.

SHARED MEMORY: Between 32MB and 128 MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

GIGABIT ETHERNET: This term does not connote an actual operating speed of 1GB/sec. For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required.

WIRELESS TRANSMISSION: Speed references for comparative purposes only. Actual speed varies with environment, equipment, and other factors, and will be less. Range may vary due to number of users, interference and transmission barriers, such as walls and building material.

FOR DELL LCD TVS WITH PICTURE-IN-PICTURE (PIP), PICTURE-OUT-PICTURE (POP), AND PICTURE-BY-PICTURE (PBP): The P/P (PIP, POP, PBP) feature supports viewing of two content sources simultaneously, but not two TV channels unless the viewer has an additional TV tuner.

FOR HARD DRIVES: GB means 1 billion bytes; actual capacity varies with preloaded material and operating environment and will be less. For hard drives, one TB = one trillion bytes; actual capacity varies with preloaded material and operating environment and will be less.

DELL PRINTERS: LASER TONER CARTRIDGE YIELD: Are based on testing in accordance with their respective ISO/IEC testing methodology. Yields vary with usage and environmental conditions.

FOR DELL MULTIFUNCTION PRINTER: Scanning only available via single PC connection to printer USB port. USB cable sold separately.

PRODUCT PERFORMANCE: We often quote speeds and other performance data (such as printer speed or processor speeds). Please note that these quotes are only for comparative purposes and your actual speed or other performance can vary with a host of factors, including the other equipment or telephone line used.

PROJECTOR LUMENS: Bulb brightness degrades with age. Ask Dell for recommendations regarding bulb replacement.

MODEM SPEED: Modem download speeds are limited to 53Kbps. Upload speeds are less (about 30Kbps). Speeds can vary by line condition and modem manufacturer. Analog phone line and service required.

GRAPHICS SOLUTION: Your graphics solution may use a portion of your system memory to support graphic depending on your operating system, system memory size and other factors.

DUAL CHANNEL MEMORY: Dual-channel memory requires 2 each of the same capacity memory DIMMs.

DELL WARRANTIES AND SERVICES

ON-SITE SERVICE AND ADVANCED EXCHANGE SERVICE: Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (onsite and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished. For Dell projectors, bulbs have a 90 day limited warranty.

POWERCONNECTTM : Select PowerConnectTM  products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for as long as you own the product.  The PowerConnect products covered by the lifetime limited hardware warranty are:  the PowerConnect 2800 series, the PowerConnect 3500 series, the PowerConnect 5500 series, the PowerConnect 6200 series and the PowerConnect 8000 series.   See www.dell.com/LifetimeWarranty for more details.

Select PowerConnectTM  products carry an extended life limited hardware warranty with Basic Hardware Service (repair or replacement).  The extended life limited hardware warranty extends until 5 years after end of product model sales.  The PowerConnect products covered by the extended life limited hardware warranty are:  the PowerConnect B-FCX series (excluding removable optics and LEDs), the PowerConnect B-FCXs series (excluding removable optics and LEDs), and the PowerConnect J-EX4200 series (excluding fans and power supplies, which carry a warranty of 5 years from date of shipment).  The extended life limited hardware Warranty is not transferrable. 

Third party products are not covered under Dell's Terms and Conditions. Manufacturer's warranty applies.

The warranty for print head that is included as original equipment in the Dell mobile printer is for parts only and is effective for a period of 1 year after the date of purchase of the printer or 1000 prints of printer usage, whichever occurs first.

Your PERC5 or PERC 6 battery may provide up to 72 hours of controller cache memory backup power when new. Under the 1-year limited hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited hardware warranty period.

Projector lamps carry a 90-day limited hardware warranty.

Memory carries a lifetime limited hardware warranty.

Other add-on hardware carries the longer of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed.

The limited hardware warranty on all Dell-branded products begins on the date of the packing slip, invoice, or receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.

All variants of the ioDrive®  NAND Flash devices carry the lesser of either a 3-year limited hardware warranty or the length of the limited hardware warranty for the Dell system with which the ioDrive®  NAND Flash device is shipped and are not eligible for purchase of extended warranty coverage. ioDrive®  NAND Flash devices use a silicon technology which has a maximum number of physical bytes which can be written to the device (the "Rated Life"). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Rated Life. ioDrive®  is a registered trademark of Fusion-io.

OTHER SERVICE OFFERS: Go to www.dell.com.hk/solutionstation_en for details.

snWW01