This policy does not apply to Dell | EMC storage products, Dell EqualLogic and EqualLogic-branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware, any third party products (including software) purchased through Dell, Dell Spare Parts Sales, refurbished or reconditioned products or parts.
To return products, please contact Dell to receive a Credit Return Authorisation Number. To help us deal with your return as quickly as possible, please provide us with your customer order details that is included in your Dell invoice and return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorisation Number.
Returned products must be received by Dell in as-new or as-shipped-by-Dell condition, including conformance to the specifications as set out in your invoice, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
Your refund or credit will not include any shipping and handling charges forming part of the purchase price, nor the cost of shipping the products back to Dell. Dell can arrange for the shipping of your products back to Dell. If you want Dell to arrange this, you must prepay for the shipping of the products back to Dell. If you want to arrange shipping yourself, you should consider insuring the shipment and using a traceable method such as a courier service, or accept the risk of loss or damage during shipment.
If you are an organisation that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.