When you buy a product from Dell as a consumer, as well as the rights you have under Dell's terms and conditions (or 'express warranty'), you also have rights under law which cannot be denied to you by Dell. Dell customers are entitled to a remedy if products do not comply with these legal rights.
Prior to 1 January 2011, your legal rights are called 'implied rights', and they are:
On 1 January 2011, the Australian Consumer Law comes into operation. As of 1 January 2011, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The guarantees are similar to implied rights, except:
For further information on consumer rights visit www.consumerlaw.gov.au and www.accc.gov.au/consumerguarantees.
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