Purchases of Dell products and services are governed by the relevant terms and conditions as indicated below. Clicking on the relevant link below will take you to your relevant terms and conditions. If you purchased a service, your order acknowledgement, invoice or receipt will include the name of the service(s) that you purchased. To locate the description of the service you purchased, select the appropriate Service Descriptions or Offer Specifications (for Cloud-Based services) on this page. Please review the relevant terms and conditions carefully. If you are unable to access the relevant terms and conditions from your relevant link or for assistance in obtaining a copy of your relevant terms and conditions applicable to you, please contact your Dell sales representative.
Commercial Terms of Sale
This agreement applies to purchases by corporate customers (including Small, Medium and Large Businesses, Government and Public Sector Enterprises) of Dell hardware, software and services.
Customer Master Services Agreement
This agreement (Dell Customer Master Services Agreement “CMSA”) was archived on 1 January 2012 and replaced with the Commercial Terms of Sale. The CMSA is posted at the link above for the convenience of Commercial customers (including Small, Medium and Large Businesses and Government and Public Sector Customers) who purchased services from Dell prior to 1 January 2012.
Support Service Options
Software and Peripheral Services Scope of Work