Dell Services

Dell Services

Dell Service Agreement

Purchases of Dell products and services are governed by the relevant terms and conditions as indicated below. Clicking on the relevant link below will take you to your relevant terms and conditions. If you purchased a service, your order acknowledgement, invoice or receipt will include the name of the service(s) that you purchased. To locate the description of the service you purchased, select the appropriate Service Descriptions or Offer Specifications (for Cloud-Based services) on this page. Please review the relevant terms and conditions carefully. If you are unable to access the relevant terms and conditions from your relevant link or for assistance in obtaining a copy of your relevant terms and conditions applicable to you, please contact your Dell sales representative.

Deployment Services - End User Configuration & Deployment
Dell Configuration Services

Commercial Terms of Sale
This agreement applies to purchases by corporate customers (including Small, Medium and Large Businesses, Government and Public Sector Enterprises) of Dell hardware, software and services.

Customer Master Services Agreement
This agreement (Dell Customer Master Services Agreement “CMSA”) was archived on 1 January 2012 and replaced with the Commercial Terms of Sale. The CMSA is posted at the link above for the convenience of Commercial customers (including Small, Medium and Large Businesses and Government and Public Sector Customers) who purchased services from Dell prior to 1 January 2012.

IT Consulting and Professional Services

Support Services

Asset Protection Options

Deployment Services - Enterprise Configuration & Deployment

Logistics Services

Data Protection Options

Solution Services

Asset Recovery Services

Installation Services
Click here to view Service Descriptions

Software and Peripheral Services Scope of Work

IT Management Software-as-a-Service(SaaS)
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s).
[This Service Description replaces the Dell Modular Services Service Description in its entirety. Any and all references to Dell Modular Services Service Description e.g. on invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to this IT Management SaaS Service Description.

The Dell Modular Services Service Description remains available for review below under “Contracts No Longer Available for Purchase ” solely for the convenience of customers who purchased modular services prior to 1 October 2010]

Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.
Specification Sheets:


Installation and Deployment Services

Servers Links
Installation of Dell PowerEdge C-Series Servers

Contracts No Longer Available for Purchase


**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.sg

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.sg applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: CompleteCover service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

©2010 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Turion, Radeon and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other trademarks are for informational purposes only and may be trademarks of their respective owners.

COPYRIGHT: © 2014 Dell Inc. All rights reserved.