The Services set forth in the following Service Descriptions are provided pursuant to the terms and conditions of the applicable master agreement(s) below. The Customer Master Services Agreement is not intended to apply to
consumer customers as defined in any consumer protection legislation.
Customer Master Services Agreement
(also known as Dell Professional Services Standard terms and conditions)
ProSupport & Basic Hardware Support
IT Consulting and Professional Services
Support Service Options
Asset Protection Options
Asset Recovery Services
Data Protection Options
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Software and Peripheral Services Scope of Work
IT Management Software-as-a-Service(SaaS)
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s).[This Service Description replaces the Dell Modular Services Service Description in its entirety. Any and all references to Dell Modular Services Service Description e.g. on invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to this IT Management SaaS Service Description.
The Dell Modular Services Service Description remains available for review below under “Contracts No Longer Available for Purchase ” solely for the convenience of customers who purchased modular services prior to 1 October 2010]
Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.
ProSupport for Software
Contracts No Longer Available for Purchase