Dell - Enterprise-Wide Contract

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Basic Hardware Support

Accidental Damage Protection

Enterprise-Wide Contract

Asset Management and Protection

	Accidental Damage Protection
	Extended Battery Service

Data Management and Protection

Infrastructure Consulting Services

Deployment Services

Managed Lifecycle Services

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The more complex your IT infrastructure, the more you require a proactive support partnership focused on simplifying your environment to help ensure maximum uptime and increased IT productivity.

Dell’s Enterprise-Wide Contract provides:

A designated Service Delivery Manager so you can rely on a single point of contact for all your IT support needs
Performance benchmarking and custom reporting on your server and storage environment to help you implement industry best practices and lower operational costs
On-boarding support assessment, comprehensive planning, monthly management reviews and reporting for your entire environment to help you reduce technical incidents and attain your IT goals

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*Based on an internal study of Dell customers upgrading to Platinum Plus Enterprise Support. August 2007.

** Based on internal study of Dell Commercial Support Satisfaction Rates

DELL'S NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

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