Dell - Enterprise-Wide Contract

Dell - Enterprise-Wide Contract

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The more complex your IT infrastructure, the more you require a proactive support partnership focused on simplifying your environment to help ensure maximum uptime and increased IT productivity.

Dell’s Enterprise-Wide Contract provides:
  • A designated Service Delivery Manager so you can rely on a single point of contact for all your IT support needs
  • Performance benchmarking and custom reporting on your server and storage environment to help you implement industry best practices and lower operational costs
  • On-boarding support assessment, comprehensive planning, monthly management reviews and reporting for your entire environment to help you reduce technical incidents and attain your IT goals
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*Based on an internal study of Dell customers upgrading to Platinum Plus Enterprise Support. August 2007.

** Based on internal study of Dell Commercial Support Satisfaction Rates

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