Sometimes the biggest IT challenge is not having the IT staff or expertise internally to support your systems 24 hours a day. Dell ProSupport combines expert hardware support with "how-to" support on popular software applications, giving you all the support you need to help maximize productivity.
Dell ProSupport provides:
24x7 access to Dell experts to help keep your systems up and running
"How-To" support and Getting Started advice for software applications including Norton AntiVirus, Microsoft® Office, Microsoft Small Business Server, Adobe Photoshop and Adobe Acrobat
Single point-of-contact escalation management with customer-controlled severity levels
Global Command Centers to manage critical situations, monitor all onsite mission-critical dispatches, and provide proactive crisis management coordination and communication during events like natural disasters.