Taylor’s University College is one of Malaysia’s leading educational institutions and the world’s largest center for preuniversity studies. For the large, dispersed community of staff and students spread across five campuses, e-mail messaging is vital to the smooth operation of services. However, the existing IBM® Lotus® Notes infrastructure did not integrate well with the college’s Microsoft® Active Directory® domain servers and had proven incapable of supporting an intended expansion.
This case study describes how Dell Global Infrastructure Consulting Services helped Taylor’s deploy clustered Dell™ PowerEdge™ 2950 servers with Intel® Xeon® processors, a Dell/EMC CX3-20c storage area network (SAN) array, Dell Fibre Channel switches, and Microsoft Exchange Server 2003 to help centralize and manage its messaging infrastructure. The migration was completed in six months, from design to deployment, and its impact was felt almost immediately—providing convenient e-mail access for staff, helping ensure data integrity and redundancy, and offering headroom to balance a growing environment. Integrating Microsoft Exchange and consolidating to a single Active Directory domain helped improve efficiency by 30 percent, reduce support queries by 20 percent, and simplify troubleshooting for IT staff.
The solution has simplified messaging operations throughout Taylor’s. Dell trained support staff and some users on how to use, manage, and administer the solution, and Taylor’s cites the excellent working relationship with Dell as key to the project’s success.