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Dell's Online Policies

Dell's Online Policies

Privacy
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Online Communication Policy
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Return Policy
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About Dell's Online Communication Policy

Dell recognizes that online communication tools such as weblogs ("blogs") and other online channels (chat rooms, etc.) increasingly serve as channels for direct interaction with customers, the media and other Dell stakeholders. The company's commitment to being direct supports open communications by employees and other Dell representatives, providing such communications are transparent, ethical and accurate.

All online communication by Dell employees or company representatives on behalf of Dell is subject to Dell's Code of Conduct and applicable Electronic Dialogue policies, laws and regulations. Dell's Code of Conduct sets forth a standard of personal responsibility for employees both inside and in some cases, outside the workplace. Dell's Online Communication Policy adopts the same standard. Dell also recommends that its suppliers to adopt the standards outlined below.

Any Dell employee or representative engaging in online, electronic dialogue as a delegate of the company is required to meet a standard that mandates:
  1. Transparency of Origin. Dell requires that employees and other company representatives disclose their employment or association with Dell (e.g., Richard@Dell) in all communications with customers, the media or other Dell stakeholders when speaking on behalf of Dell. Dell requires that employees, suppliers and other company representatives provide contact information on request.
  2. Accurate Information. Dell employees and other company representatives may not knowingly communicate information that is untrue or deceptive. Communications should be based on current, accurate, complete and relevant data. Dell will take all reasonable steps to assure the validity of information communicated via any channel but it is the employee's or other company representative's responsibility to assure accuracy in the first instance. Anecdotes and opinions will be identified as such.
  3. Ethical Conduct. Dell employees and other company representatives will not conduct activities that are illegal or contrary to Dell's Corporate Code of Conduct, Privacy Policy and related policies.
  4. Protection of Confidential and Proprietary Information. Dell employees and other company representatives must maintain the confidentiality of information considered Dell company confidential, including company data, customer data, partner and/or supplier data, personal employee data, and any information not generally available to the public.
  5. Dell employees or company representatives who fail to comply with this policy will be subject to discipline, up to and including termination of employment from Dell. In addition, depending on the nature of the policy violation or the online channel content, participants may also be subject to civil and/or criminal penalties.

Additionally, Dell subscribes to the Code of Ethics established by the Word of Mouth Marketing Association (WOMMA). The WOMMA Code of Ethics is available at http://www.womma.org/ethicscode.htm. Dell's adherence to the WOMMA code means:
  1. Consumer protection and respect are paramount to Dell employees, suppliers and other company representatives.
  2. Dell demands honesty of relationship and opinion and identity.
  3. Dell respects the rules of the venue.
  4. Dell manages relationships with minors responsibly.
  5. Dell promotes honest downstream communications.
  6. Dell protects consumer privacy and requires specific permission to disclose consumer information to any outside organization for its use in marketing.

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* IMPORTANT DELL DETAILS:

**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.my

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

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COPYRIGHT: © 2014 Dell Inc. All rights reserved.

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