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Pre Sale and Post Sale FAQ's:

Frequently Asked Questions:

Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone and chat. You can reach technical support at 1800-88-8202. You may also chat with Dell Technical Support..

Q. I need to speak with Customer Care regarding a system I’ve already purchased/own. What do I do?
A. Dell offers support via phone and e mail. You can reach Customer Care at 1800-88-8202. You may also email Customer Care.

Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can call our Order Status Line at 1800-88-8202.

Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, call Customer Service at 1800-88-8202 or email Customer Care.

Q. I purchased a pre-installed version of Microsoft®  Office. Will I receive an installation disc for this Office suite in case I need to re-install?
A. All versions of Microsoft Office offered by Dell will no longer be provided the re-installation disc. If you need to reinstall your Microsoft Office 2010 software, you can do so from this site: http://www.office.com/backup. To download or order a backup DVD you will be required to provide a valid Office 2010 Product Key. It is important to understand that pre-installed copies of Microsoft Office are OEM, and are available for single-license use only. You can view the limitations of OEM licensing at www.microsoft.com.

Q. Where can I find replacement parts for my Dell system?
A. Yes. They may be found on the Spare Parts Website or by calling 1800-88-8202.

Q. Can I trade my old system in for a discount towards a new purchase?
A. Dell does not accept trade-ins for a discount towards new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system. For more information about the Dell Recycling Program, please visit www.dell.com/smb/recycle

Q. I would like to know of type of payment I can use to pay for my purchase?
A. We offer a variety of convenient payment options for purchasing Dell products online. You refer to the Payment Option page for more information .


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* IMPORTANT DELL DETAILS:

**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.my

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.my applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

COPYRIGHT: © 2014 Dell Inc. All rights reserved.

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