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Overview


Protect your laptop/desktop with a DellCare Service Package

Upgrade your XPS Premier with CompleteCoverTM  Service to a valuable DellCare Service Package that provides extended service protection for peace of mind.

Hardware Support3 Yr XPS Premier with CompleteCover2 Yr XPS Premier with CompleteCover1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis
DellConnectTM AvailableAvailableAvailable
Consumer In-Home Ltd Hardware Service3 Years2 Years1 Year
Plus Phone Support--1 Year
24-Hour Technical Support3 Years2 Years-
CompleteCoverTM  accidental damage protection3 Years1 Year1 Year
Self Help
Dell Support CenterAvailableAvailableAvailable

Packages include:

Hardware Support

Dell ServicesDellConnectTM  Remote Troubleshooting        More information
Get assistance from virtually anywhere. With DellConnectTM  , Dell service professionals can access, diagnose and repair your system securely over the Internet, whether you’re at home or on the road.


Dell ServicesPlus Phone Support
Plus Telephone Technical Support service extends support service hours from 8 am to 8 pm (Weekdays) and also Saturdays (10 am to 4 pm).


Dell Services24-Hour Technical Support
Unlimited 24/7 phone and/or online troubleshooting.


Dell ServicesConsumer In-Home Ltd Hardware Service
Enjoy the convenience of Dell’s In-Home repair service following phone and/or online Remote Diagnosis. For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of                        Remote Diagnosis.


Dell ServicesCompleteCoverTM  accidental damage protection
Covers repair and replacement for various accidental damage, such as spills, drops, surges, and breakage.


Self Help

Dell ServicesDell Support Center Software        More information or download
Accessed quickly from your Windows Desktops, find the support and personalised information you need - one location to help you with everything from self-help troubleshooting to your vital system information & product manuals.

GOODS BY DELIVERY ONLY: All sales subject to Dell’s terms and conditions. You can find them by clicking on “Terms and Conditions of Sale” located at the bottom of our website, www.dell.co.nzOR on request.

ONLINE PRICING: Prices advertised online include delivery fees unless otherwise stated that delivery is free. For this reason prices are presented differently in the Dell online store. Goods are supplied by delivery only. Delivery fees start at $49.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE & ADVANCED EXCHANGE SERVICES: Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting.

WINDOWS VISTA®: Some Windows Vista® features - like the new Aero™ user interface - are only available in premium editions of Windows Vista® and require advanced or additional hardware. Check www.dell.co.nz/vista for details.

PRODUCT PERFORMANCE: We often quote speeds and other performance data (such as printer speed or processor speeds). Please note that these quotes are only for comparative purposes and your actual speed or other performance can vary with a host of factors, including the other equipment or telephone line used.

TRADEMARKS: Celeron, Celeron Inside, Centrino, Centrino Logo, Core Inside, Intel, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, the AMD arrow logo, AMD Athlon, AMD Sempron, AMD Turion, AMD Opteron, AMD Live! and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Other trademarks and trade names may be used in this advertisement to refer to either the entity claiming the marks and names or their product. Dell Inc. disclaims any proprietary interest in trademarks and names. All rights reserved.

FURTHER INFORMATION: For more important information about our products and services go to www.dell.com.nz/important_information

COPYRIGHT: © 2010 Dell Inc. All rights reserved.

DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions. You can find them by clicking on "Terms and Conditions of Sale" located at the bottom of our website, www.dell.co.nz OR on request

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