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Overview

Protect your notebook/desktop with a DellCare Service Package

Upgrade your Next Business Onsite Service to a valuable DellCare Service Package that provides extended service protection for peace of mind.

Hardware Service ProtectionDellCare PremiumDellCare Plus1 Yr Next Business Day Onsite
DellConnectTM AvailableAvailableAvailable
Next Business Day Onsite Service3 Years2 Years1 Year
CompleteCoverTM  accidental damage protection3 Years2 Years    -
Night & Weekend Onsite Service3 Years    -    -
Software Service Protection
HelpDesk1 Year1 Year    -
Self Help Service Protection
Dell Support CenterAvailableAvailableAvailable

Packages include:

Hardware Service Protection

Dell ServicesDellConnectTM  Remote Troubleshooting        More information
Get assistance from virtually anywhere. With DellConnectTM  , Dell service professionals can access, diagnose and repair your system securely over the Internet, whether you’re at home or on the road.



Dell ServicesNext Business Day Onsite Service
Phone and/or Remote (DellConnect) troubleshooting or if onsite assistance is required, a Dell Engineer will visit you within the Next Business Day. Includes Parts & Labour.

Dell ServicesCompleteCoverTM  accidental damage protection
Covers repair and replacement for various accidental damage, such as spills, drops, surges, and breakage.


Dell ServicesNights & Weekend Service
Service that provides additional onsite coverage hours (after normal business hours) to fix/repair your system. Includes Parts & Labour.

Software Service Protection

Dell ServicesHelpDesk 24/7 Phone Support
Unlimited 24/7 Phone Support to answer your "how-to" questions about software, Operating System, virus problems, spyware removal and peripheral operation (e.g. cameras, MP3 players).

Self Help Service Protection

Dell ServicesDell Support Center Software        More information
Accessed quickly from your Windows Desktops, find the support and personalised information you need - one location to help you with everything from self-help troubleshooting to your vital system information & product manuals.




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