DellConnectTM Remote Troubleshooting More information
Get assistance from virtually anywhere. With DellConnectTM , Dell service professionals can access, diagnose and repair your system securely over the Internet, whether you’re at home or on the road.
Consumer Carry-In Service
This value service requires you to deliver and pick up your System at your own expense, for any repair, to and from Dell’s designated repair centre at your convenient time. Prior to sending your System to the repair centre, you must contact Dell telephone technician for remote diagnosis. If the replacement is required, Dell telephone technician will provide you the details of your nearest repair centre for drop off.
The Dell’s designated repair centres are currently located in 6
metropolitan locations, i.e. Homebush, Sydney; South Melbourne,
Melbourne; Eagle Farm, Brisbane; Ridleyton, Adelaide; Rivervale, Perth
and Fyshwick, Canberra. If you live outside of these locations, upgrade
to an In-Home/On-site Service will be a recommended option, where a
service technician will be dispatched to your home, following complete
For full details, download the Carry-in Service Agreement
Consumer In-Home Ltd Hardware Service
Enjoy the convenience of Dell’s In-Home repair service following phone and/or online Remote Diagnosis. For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis.
Nights & Weekend Service
Service that provides additional onsite coverage hours (after normal business hours) to fix/repair your system. Includes Parts & Labour.
On Call Subscription
Phone support available 7 days a week to assist you by remotely accessing your computer (with your permission of course) to fix any software issues you may be experiencing and help with those "how do I?" questions.
Dell Support Center Software More information
Accessed quickly from your Windows Desktops, find the support and personalised information you need - one location to help you with everything from self-help troubleshooting to your vital system information & product manuals.
GOODS BY DELIVERY ONLY: Goods by delivery only direct from the factory. We have no retail outlets. Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086.
ONLINE PRICING: Prices advertised online include delivery fees unless otherwise stated that delivery is free. For this reason prices are presented differently in the Dell online store. Goods are supplied by delivery only. Delivery fees start at $49.
MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.
FINANCIAL SERVICES: Dell financial services (DFS) provided by an independent supplier, CIT Group (Australia) Limited (or its subsidiary). Weekly lease rates quoted by CIT. Payments are monthly based on a 36-month lease to CIT approved customers. First payment may be due before delivery. Terms & Conditions available from CIT.
ONSITE & ADVANCED EXCHANGE SERVICES: Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting.
WINDOWS VISTA®: Some Windows Vista® features - like the new Aero™ user interface - are only available in premium editions of Windows Vista® and require advanced or additional hardware. Check www.dell.com.au/vista for details.
PRODUCT PERFORMANCE: We often quote speeds and other performance data (such as printer speed or processor speeds). Please note that these quotes are only for comparative purposes and your actual speed or other performance can vary with a host of factors, including the other equipment or telephone line used.
TRADEMARKS: Celeron, Celeron Inside, Centrino, Centrino Logo, Core Inside, Intel, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, the AMD arrow logo, AMD Athlon, AMD Sempron, AMD Turion, AMD Opteron, AMD Live! and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Other trademarks and trade names may be used in this advertisement to refer to either the entity claiming the marks and names or their product. Dell Inc. disclaims any proprietary interest in trademarks and names. All rights reserved.
CARRY-IN SERVICES: For issues that cannot be resolved remotely after phone-based troubleshooting, you must deliver or ship the failed part or unit to Dell’s designated repair centre. Dell’s designated repair centre provides support on the failed hardware part or unit, repairing or replacing components as necessary. The repair and replacement turnaround time will usually be 3 to 6 business days after receiving failed part or unit (if not service staff will contact you) and is subject to terms and conditions
FURTHER INFORMATION: For more important information about our products and services go to www.dell.com.au/important_information
COPYRIGHT: © 2007 Dell Inc. All rights reserved.